<div>At NTG, we’re building the future by solving real-world problems with AI. Our group consists of three specialized companies, each pushing boundaries in its domain.</div>

Neuraleap Technologies Group

Job Summary
We are looking for an experienced and customer-focused Food &amp; Beverage Service Manager to oversee the day-to-day service operations of restaurants, bars, banquets, and other F&amp;B outlets. The candidate will be responsible for maintaining high service standards, managing F&amp;B staff, ensuring guest satisfaction, controlling operational costs, and coordinating with the kitchen and other departments.
The ideal candidate should have strong experience in hotels, restaurants, banquet operations, weddings, events, and high-volume F&amp;B service.
Key ResponsibilitiesF&amp;B Operations
<ul>
<li>Manage day-to-day operations of restaurants, banquet halls, bars, and other F&amp;B service areas.</li>
<li>Ensure smooth and efficient service during breakfast, lunch, dinner, banquets, events, and special functions.</li>
<li>Maintain high standards of food and beverage service, presentation, and guest experience.</li>
<li>Ensure all outlets are properly set up before service.</li>
<li>Monitor table setup, mise-en-place, service equipment, cutlery, crockery, glassware, and linen.</li>
<li>Coordinate with the kitchen to ensure timely and smooth food service.</li>
<li>Monitor food quality, presentation, portioning, and service timing.</li>
<li>Handle VIP guests and special guest requirements professionally.</li>
</ul>
Banquet &amp; Event Operations
<ul>
<li>Plan and execute F&amp;B services for weddings, conferences, corporate events, parties, and other banquets.</li>
<li>Coordinate with the Banquet, Kitchen, Housekeeping, Stewarding, and Events teams.</li>
<li>Review event requirements, menus, seating plans, service styles, and timelines.</li>
<li>Ensure adequate manpower and equipment for large-scale events.</li>
<li>Supervise service during events and resolve operational issues immediately.</li>
<li>Ensure smooth coordination between event organizers, guests, kitchen, and service teams.</li>
</ul>
Guest Experience
<ul>
<li>Ensure exceptional guest service and maintain high hospitality standards.</li>
<li>Interact with guests to understand feedback and service requirements.</li>
<li>Handle guest complaints and service recovery professionally.</li>
<li>Ensure VIP and repeat guests receive personalized attention.</li>
<li>Monitor guest satisfaction and identify opportunities for service improvement.</li>
<li>Maintain professional relationships with regular customers and corporate clients.</li>
</ul>
Team Management
<ul>
<li>Supervise, train, and motivate F&amp;B service staff.</li>
<li>Prepare duty rosters, shift schedules, and manpower allocation.</li>
<li>Conduct pre-shift briefings and communicate daily priorities.</li>
<li>Train employees on service standards, SOPs, menu knowledge, grooming, hygiene, and guest handling.</li>
<li>Monitor employee performance and maintain discipline.</li>
<li>Ensure adequate staffing during peak hours and events.</li>
<li>Conduct performance reviews and provide coaching to team members.</li>
</ul>
Cost &amp; Revenue Management
<ul>
<li>Monitor F&amp;B sales, operational costs, and departmental performance.</li>
<li>Support management in achieving F&amp;B revenue and profitability targets.</li>
<li>Monitor wastage, breakage, pilferage, and unnecessary consumption.</li>
<li>Ensure proper handling and control of F&amp;B inventory.</li>
<li>Coordinate with Stores, Purchase, and Accounts for stock and billing-related matters.</li>
<li>Monitor billing accuracy and ensure proper authorization for discounts, complimentary items, and adjustments.</li>
</ul>
Hygiene &amp; Compliance
<ul>
<li>Ensure compliance with food safety, hygiene, sanitation, and company standards.</li>
<li>Coordinate with Kitchen and Stewarding teams to maintain cleanliness.</li>
<li>Ensure proper handling of food, beverages, equipment, crockery, and glassware.</li>
<li>Ensure staff follow grooming, hygiene, and safety standards.</li>
<li>Support internal inspections and audits.</li>
</ul>
Reporting &amp; Coordination
<ul>
<li>Prepare daily, weekly, and monthly F&amp;B operational reports.</li>
<li>Monitor sales, covers, average guest spend, complaints, and service performance.</li>
<li>Coordinate with Kitchen, Stewarding, Stores, Purchase, Housekeeping, Accounts, and Front Office.</li>
<li>Maintain proper records of events, guest feedback, incidents, and operational issues.</li>
<li>Report significant issues and performance updates to senior management.</li>
</ul>
Candidate Requirements
<ul>
<li>Diploma/Degree in Hotel Management, Hospitality Management, or a related field.</li>
<li>5–8 years of relevant experience in F&amp;B service operations.</li>
<li>Strong experience in Hotels, Restaurants, Banquets, Resorts, or large-scale F&amp;B operations.</li>
<li>Experience handling weddings, conferences, corporate events, and high-volume banquet operations is preferred.</li>
<li>Strong knowledge of food and beverage service standards.</li>
<li>Good understanding of restaurant and banquet operations.</li>
<li>Strong leadership and team-management skills.</li>
<li>Excellent guest-handling and communication skills.</li>
<li>Knowledge of POS/F&amp;B management systems.</li>
<li>Good understanding of F&amp;B cost control and inventory management.</li>
<li>Ability to work flexible shifts, weekends, and holidays.</li>
</ul>
Key Skills
<ul>
<li>Food &amp; Beverage Service Management</li>
<li>Restaurant Operations</li>
<li>Banquet &amp; Event Management</li>
<li>Guest Relations</li>
<li>VIP Guest Handling</li>
<li>Team Management</li>
<li>F&amp;B Cost Control</li>
<li>Revenue Management</li>
<li>Menu &amp; Service Knowledge</li>
<li>Staff Training</li>
<li>Inventory Coordination</li>
<li>Food Safety &amp; Hygiene</li>
<li>Complaint Handling</li>
<li>POS / F&amp;B Software</li>
</ul>