ZOCAAI Technologies Private Limited

About Zoca
Zoca is a fast-growing AI-powered platform built for local and multi-location businesses — helping&nbsp;salons, spas, restaurants, and retail brands manage their teams, customers, and growth all in one&nbsp;place. Through intelligent agents handling bookings, content, loyalty, and customer success, we're&nbsp;building the unified context layer that runs every workflow the business owner already relies on.
About the Role
We are looking for a high-impact Sales Manager to lead and scale our B2B SaaS sales team focused on the North American SMB market. In this role, you will own team performance across&nbsp;the full sales funnel, coach SDRs &amp; AEs on closing cutting-edge AI solutions, and partner closely with GTM,&nbsp;Marketing, and Customer Success to drive consistent revenue outcomes.
This is a leadership role for someone who understands high-velocity SMB sales cycles, and is ready to build a team around a value-based selling culture.
What You'll Do
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Lead &amp; Scale: Build, mentor, and direct a high-performing team of B2B SaaS Account Executives focused on the North American Small Business (SMB) market, specializing in cutting-edge AI solutions.
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Pipeline &amp; Funnel Governance: Drive team performance across the middle and bottom of the funnel (MOFU/BOFU), ensuring high conversion rates from BDR-set meetings to closed deals.
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Deal Coaching &amp; Execution: Join critical calls, lead deal reviews, and coach AEs on mastering value-based demos, strategic discovery, negotiation, and closing techniques for Voice AI, Front Desk AI, and Agentic AI offerings.
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Cross-Functional Collaboration: Partner closely with GTM Managers, Marketing, and Customer Success to optimize inbound/outbound lead handoffs from BDRs, streamline workflows, and maximize customer acquisition.
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Executive Alignment: Facilitate communication for complex or critical deals between senior leadership, external stakeholders, and your sales team to expedite closing.
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Strategy &amp; Innovation: Stay current with Agentic AI solutions, industry trends, and competitor dynamics to continuously refine team playbooks and go-to-market execution.
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Responsibilities
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Drive Revenue Outcomes: Accountable for consistently meeting and exceeding quarterly and annual team quota targets.
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Team Development: Conduct weekly 1:1s, pipeline audits, and call coaching sessions to elevate team performance and build future sales leaders.
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Sales Methodology Excellence: Instill a value-based selling approach across the team, ensuring AEs articulate the profound ROI of AI-driven automation products effectively.
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Process &amp; Friction Optimization: Identify revenue bottlenecks across the sales cycle and implement proactive strategies and internal processes to reduce friction.
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Forecast Accuracy: Maintain accurate revenue forecasts and pipeline visibility within the CRM for executive reporting.
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Stakeholder Management: Serve as an escalation point for high-value customer discussions to ensure long-term trust and alignment. 
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Requirements
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AI &amp; Tech Domain Expertise: Proven background or deep familiarity selling/managing sales motions for Voice AI, Front Desk AI, or Agentic AI products/platforms.
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Leadership Experience: Proven track record managing or leading a team of B2B SaaS Account Executives targeting the North American market.
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Closing Track Record: Prior experience as a top-performing B2B SaaS Account Executive with a demonstrated history of exceeding individual quota.
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Deal Strategy &amp; Negotiation: Expertise in coaching teams through fast-paced SMB closing cycles (averaging 3–5 business days), value pricing, and high-velocity deal dynamics.
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CRM &amp; Tech Stack Mastery: Deep proficiency with CRM software (e.g., Salesforce), sales engagement tools, and revenue forecasting platforms.
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Communication &amp; Influence: Exceptional written, verbal, and executive presentation skills in English.
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Process Builder: Demonstrated ability to establish, refine, and enforce internal sales processes and deal desk workflows.
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Education: Bachelor’s degree (or equivalent) in business, marketing, or a related field.
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