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Webgross

We are seeking a highly motivated and detail-oriented L1 Network Engineer to join our growing IT team. Service Bond/Agreement of 2 years
Joining: Immediate
Responsibilities
Network Monitoring &amp; Alerting: * Proactively monitor network devices (routers, switches, CCTV System) and links for performance, availability, and alerts using monitoring tools. * Respond to and escalate critical alerts according to established procedures. * Incident Management (L1 Support): * Serve as the first point of contact for network-related issues reported by users or monitoring systems. * Perform initial troubleshooting and diagnosis of network connectivity problems, slow network performance, Wi-Fi issues, etc. * Resolve common network issues such as IP address conflicts, basic cable testing, port status verification, and device reboots. * Document all incidents, troubleshooting steps, and resolutions in the ticketing system. * Escalate unresolved issues to L2/L3 network engineers in a timely and comprehensive manner. 
Configuration &amp; Maintenance: * Assist with basic configuration changes on network devices under supervision (e.g., VLAN assignments, port enabling/disabling). * Perform regular health checks of network equipment. * Assist in maintaining up-to-date network documentation, including diagrams and IP address assignments.
User Support: * Provide support to end-users regarding network access and connectivity. * Assist with network cable patching and labelling. 
CCTV System Support : * Provide support for CCTV systems, including camera connectivity checks, NVR/DVR status monitoring, and initial troubleshooting of video feed issues. * Assist in managing storage for CCTV recordings.
Collaboration: * Work closely with other IT teams (e.g., Systems, Helpdesk) to resolve cross-functional issues. * Participate in team meetings and contribute to knowledge sharing. * Documentation: * Maintain accurate and up-to-date records of network incidents, resolutions, and configurations. * Contribute to the creation and improvement of network operation procedures.

Qualifications
* Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Networking Knowledge:&nbsp;
*Strong foundational knowledge of networking concepts, protocols, and technologies, equivalent to Cisco Certified Network Associate (CCNA) level. * Solid understanding of TCP/IP, DNS, and DHCP. * Familiarity with routing protocols (e.g., Static, OSPF, EIGRP basics). * Knowledge of switching concepts (VLANs, STP, EtherChannel). * Basic understanding of wireless networking (Wi-Fi standards, WAPs). * Basic understanding of firewall concepts.
 Troubleshooting Skills: * Ability to logically troubleshoot network connectivity issues. * Familiarity with network troubleshooting tools (e.g., ping, traceroute, ipconfig, netstat). * Communication: Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users. * Problem-Solving: Strong analytical and problem-solving abilities. * Attention to Detail: Meticulous attention to detail in monitoring and documentation. * Team Player: Ability to work effectively as part of a team and independently when required. * Availability: Willingness to work in shifts or provide on-call support as needed (if applicable).

Certifications: An Active CCNA certification is highly preferred. Other relevant certifications (e.g., CompTIA Network+) are a plus.