<div>VMax fitness was formed with a vision to encourage and inspire people to adopt a healthy lifestyle having a personal trainer by your side can provide the motivation, energy and encouragement you need to jumpstart your routine. So if you are working hard and still not seeing results, don’t lose hope. Our enthusiastic and knowledgeable team can help you achieve your fitness goals and motivate you to live a healthy lifestyle by providing bespoke fitness and nutrition plans tailored to your requirements. Finally, VMax decided to transform the lives of at least 1 million people for the better and hopes to eradicate most of the lifestyle diseases caused by obesity like diabetes, heart diseases, thyroid, blood pressure, depression, pcod and some types of cancers and VMax has designed several fitness programs with the same goal. Visit our website vmax. fit to learn more about us.</div>

VMax Wellness

Job Description – Customer Support Executive About VMax
At VMax, we foster a culture of innovation, risk-taking, and idea exploration. We are builders at heart, constantly seeking new opportunities, daring to dream big, and embracing challenges to transform ideas into reality. Our mission is to positively impact billions of lives through innovative solutions and groundbreaking technology.
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Support clients by understanding their needs and resolving concerns.
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Ensure a smooth client experience through proactive communication and coordination with internal teams.
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Collect feedback, manage escalations, and contribute to client retention.
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Key Responsibilities
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Communicate with clients to understand concerns and requirements.
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Conduct welcome calls to capture client goals and expectations.
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Proactively reach out to clients for feedback and experience checks.
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Resolve client issues/escalations within defined timelines.
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Coordinate with Coaches and internal teams for issue resolution.
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Follow up on unresolved concerns until closure.
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Conduct exit calls with non-renewing clients to gather insights.
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Identify recurring client concerns and share feedback with relevant teams.
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Maintain accurate records of client interactions and feedback.
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Adhere to defined processes, SLAs, and service standards.
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Share regular updates/reports on client feedback and escalations.
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Key Performance Areas
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Client Satisfaction &amp; Engagement
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Welcome Call Completion
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Exit Call Completion &amp; Insights
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Issue &amp; Escalation Resolution Time
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Client Retention
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SLA Compliance
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Follow-up &amp; Closure
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Requirements
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1–3 years of experience in Customer Service, Client Success, or a similar B2C role.
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Strong communication and interpersonal skills.
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Excellent listening, problem-solving, and follow-up abilities.
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Ability to handle challenging client conversations professionally.
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Basic knowledge of MS Office / Google Workspace.
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Experience in the fitness, Wellness, or Healthcare industry preferred.
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Bachelor’s degree in any discipline.
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Key Skills
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Customer Service
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Communication &amp; Active Listening
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Problem Solving &amp; Escalation Handling
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Client Feedback &amp; Retention
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Coordination &amp; Follow-up
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