<div>Virtual Admins is a leading virtual assistant provider company dedicated to serving businesses throughout the United States. We specialize in the art of matching our clients' unique needs with our pool of expert Virtual Professionals. At Virtual Admins, we understand that no two businesses are alike, and that's why we take the time to listen to each client, thoroughly assess their business requirements, and select the perfect virtual assistance solution to not only meet but exceed their expectations. At Virtual Admins, our mission is clear: to deliver world-class and cost-efficient services to our valued clients. We believe that your success is our success, and we're committed to providing top-tier virtual assistance that empowers you to focus on what truly matters - growing your business.</div>

Virtual Admins

Location: Mohali, Phase 8-A – Work from Office Shift Timings: 8:30 PM – 5:30 AM IST Working Days: Monday to Friday Interview Mode: Walk-in Interviews Walk-in Timing: 7:00 PM onwards Employment Type: Full-Time Transportation: Cab Facility Provided
About the Role
We are looking for a proactive and customer-focused Property Manager to manage homeowner, board member, vendor, and customer communications while ensuring timely resolution of property-related requests and concerns.
The ideal candidate should have excellent written and verbal English communication skills, strong problem-solving abilities, attention to detail, and the ability to manage multiple requests while maintaining high service standards.
Key Responsibilities
<ul>
<li>Customer &amp; Homeowner Communication: Handle inquiries from homeowners, board members, customers, and other stakeholders through email, outbound calls, and other communication channels.</li>
<li>Issue Resolution: Understand customer concerns, investigate issues, coordinate with relevant teams, and provide accurate and timely resolutions.</li>
<li>Outbound Calls &amp; Follow-Ups: Make outbound calls to homeowners, vendors, customers, and stakeholders to provide updates, gather information, and resolve pending matters.</li>
<li>Email Management: Respond to emails professionally, clearly, and within defined turnaround times.</li>
<li>Ticket &amp; Request Management: Create, track, update, and close service requests and tickets while ensuring proper documentation.</li>
<li>Complaint Handling: Handle customer complaints professionally, de-escalate difficult situations, and work toward appropriate resolutions.</li>
<li>Escalation Management: Identify issues requiring additional support or authorization and escalate them to the appropriate team or management.</li>
<li>Vendor Coordination: Coordinate with vendors and service providers to ensure property-related issues are addressed within required timelines.</li>
<li>Board Member Coordination: Communicate with HOA/Board members and provide timely updates regarding ongoing requests, concerns, and property matters.</li>
<li>Documentation &amp; Data Accuracy: Maintain accurate records of customer interactions, requests, follow-ups, tickets, and case updates.</li>
<li>Internal Coordination: Work closely with internal teams and other stakeholders to ensure smooth and timely resolution of customer requests.</li>
<li>SLA &amp; Process Compliance: Complete assigned tasks within defined SLAs while following company SOPs, quality standards, and operational guidelines.</li>
</ul>
Required Skills &amp; Qualifications
<ul>
<li>Excellent written and verbal communication skills in English.</li>
<li>Strong customer service and interpersonal skills.</li>
<li>Ability to handle difficult customers and challenging situations professionally.</li>
<li>Strong problem-solving and decision-making abilities.</li>
<li>Good organizational and time-management skills.</li>
<li>Ability to manage multiple tasks, tickets, and follow-ups simultaneously.</li>
<li>Strong attention to detail and documentation skills.</li>
<li>Comfortable making outbound calls and communicating with customers and vendors.</li>
<li>Proficiency in MS Office and basic computer applications.</li>
<li>Ability to work independently as well as collaboratively with a team.</li>
<li>Prior experience in property management, HOA management, customer service, BPO, or a similar role will be an advantage.</li>
</ul>
Why Join Us?
<ul>
<li>Fixed night shift: 8:30 PM – 5:30 AM</li>
<li>Monday to Friday working schedule</li>
<li>Free cab transportation facility</li>
<li>Professional and growth-oriented work environment</li>
<li>Opportunity to work with US-based clients and property management operations</li>
</ul>