Making Meaningful Connections That Deliver Results

Located in Nashville, Tennessee, Veterans Career Group is an IT staffing company focused on building bridges between employers and employees. Equipped with a team of seasoned professionals familiar with the challenges and difficulties of the sector, the company brings value to both sides, making sure every candidate reaches the right job.

Whether you are a job seeker in search of your next career move or an employer looking for talented applicants, Veterans Career Group offers efficient, reliable, and high-performing staffing solutions that cater to every need. 

Committed To Supporting the Veteran Community 

The Veterans Career Group philosophy is centered on one mission; to empower our clients and candidates to thrive. Our passion to support and uplift veterans and veteran leaders are unparalleled. Based on this goal, the company never ceases to include qualified veterans in the candidate pool while joining forces with veteran IT leaders that wish to participate in this initiative. Going the extra mile, the company also shows its support to the veteran community through its side, non-profit projects. 

Contact the team to learn more about their veteran-oriented activity and discover how they can help you with your staffing requirements and consulting needs.

Veterans Career Group

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  <p>Veterans Career Group is a mission-driven staffing and recruiting organization dedicated to supporting U.S. military veterans in transitioning to successful civilian careers. We partner with employers nationwide to provide talent solutions while empowering veterans with access to meaningful employment opportunities. Our internal operations prioritize service excellence, collaboration, and continuous improvement.</p>

  <h2>Position Summary</h2>
  <p>The Help Desk Analyst is responsible for providing Tier 1 and Tier 2 technical support to internal users in a fully remote environment. This role ensures prompt resolution of technical issues, supports user onboarding and offboarding, maintains documentation within ticketing systems, and assists in ensuring optimal operation of company hardware, software, and network systems. The position requires strong communication, technical proficiency, and a customer service mindset.</p>

  <h2>Essential Duties &amp; Responsibilities</h2>
  <ul>
    <li>Respond to technical support requests via phone, email, and ticketing system</li>
    <li>Troubleshoot and resolve issues related to hardware, software, networking, and system access</li>
    <li>Provision new user accounts, permissions, and devices during onboarding</li>
    <li>Support offboarding processes including account deactivation and device return coordination</li>
    <li>Monitor, triage, and escalate unresolved tickets to higher-tier IT support when necessary</li>
    <li>Install, configure, and maintain applications and system updates</li>
    <li>Assist with device setup including laptops, peripherals, and remote connectivity tools</li>
    <li>Maintain documentation of issues, resolutions, and standard operating procedures</li>
    <li>Track IT assets and update records for laptops, peripherals, and licenses</li>
    <li>Maintain service-level expectations for ticket response and resolution times</li>
    <li>Provide high-quality end-user service with professionalism and clear communication</li>
    <li>Identify recurring technical issues and recommend improvement measures</li>
  </ul>

  <h2>Required Qualifications</h2>
  <ul>
    <li>1–3 years of experience in a Help Desk, Service Desk, or IT Support role</li>
    <li>Experience supporting Windows and/or macOS environments</li>
    <li>Proficiency with ticketing systems such as ServiceNow, Jira, Zendesk, or Freshservice</li>
    <li>Understanding of troubleshooting methodologies and diagnostic techniques</li>
    <li>Working knowledge of networking basics (DNS, DHCP, VPN, Wi-Fi, etc.)</li>
    <li>Familiarity with Microsoft 365, Google Workspace, or similar platforms</li>
    <li>Strong written and verbal communication skills</li>
    <li>Ability to work independently in a remote support environment</li>
  </ul>

  <h2>Preferred Qualifications</h2>
  <ul>
    <li>CompTIA A+, Network+, Security+ or similar certifications</li>
    <li>Experience with cloud identity and access management such as Azure AD or Okta</li>
    <li>Exposure to IT asset management processes</li>
    <li>Experience working in structured IT support environments (ITIL preferred)</li>
    <li>Familiarity with veteran or military communities (not required)</li>
  </ul>

  <h2>Work Environment &amp; Physical Requirements</h2>
  <ul>
    <li>Remote work setting with required internet connectivity</li>
    <li>Ability to sit for extended periods and operate computer equipment</li>
    <li>Occasional lifting of IT hardware up to 25 lbs may be required depending on assignment</li>
  </ul>

  <h2>Compensation &amp; Benefits</h2>
  <p>Veterans Career Group offers competitive compensation based on experience. Eligible full-time roles may include benefits such as health, dental, vision, paid time off, and professional development opportunities. Benefits may vary depending on employment classification.</p>

  <h2>EEO Statement</h2>
  <p>Veterans Career Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace. We encourage applications from veterans, military spouses, and transitioning service members.</p>
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