<div>We have been building homes with of lot of passion from last 12 years. With one single aim in mind of delivering homes of highest standards. Nothing great can be build without an amazing team in place. Proud to say that Tulip group today is team of 125+ committed individuals with a common mission.</div>

Tulip Group

Job Description: Customer Support Executive – Real Estate Developer
Job Title: Customer Support Executive Location: Punawale Experience Required: 2–5 years Industry Preference: Real Estate (Residential/Commercial)
Job Summary
We are looking for a proactive and customer-focused Customer Support Executive for our real estate projects. The candidate will be responsible for handling customer queries, coordinating with internal departments, ensuring smooth customer communication, and providing excellent post-sales support to maintain customer satisfaction.
Key Responsibilities
<ul>
<li>Handle customer queries, complaints, and service requests through calls, emails, and meetings.</li>
<li>Maintain strong relationships with customers and ensure timely issue resolution.</li>
<li>Coordinate with internal teams such as Sales, CRM, Accounts, Legal, Projects, and Site teams for customer support activities.</li>
<li>Manage customer documentation, agreements, payment follow-ups, possession-related coordination, and handover formalities.</li>
<li>Provide project updates and timely communication regarding construction progress, possession schedules, and documentation requirements.</li>
<li>Resolve escalations professionally within defined timelines.</li>
<li>Maintain customer records and update CRM/software regularly.</li>
<li>Assist customers with registration, possession process, and post-possession support.</li>
<li>Prepare MIS reports related to customer concerns and resolution status.</li>
<li>Ensure high customer satisfaction and service quality standards.</li>
</ul>