<div><span style="color: rgb(0, 0, 0);">Thimblerr is an early stage company on a mission to disrupt how fashion brands manufacture and source their products. We are creating an ‘AWS for fashion’ that helps brands of all sizes to design and manufacture their products in the nimblest and the most demand linked fashion. By leveraging cutting edge tech and data, we aim to solve every step of the supply chain, in the USD 800Bn global fashion manufacturing market, to provide a one-of-its-kind solution where brands can manufacture their products 5 times faster, in 1/10th the quantities</span></div><div><br></div><div><span style="color: rgb(0, 0, 0);">Founded by IIT Kanpur alumni with deep industry knowledge and entrepreneurial experience, Thimblerr is backed by top investors and caters to clients in 5 countries and counting! </span></div>

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<p><b>Experience: Minimum 2 years <br>Department: Customer Support Executive<br>About the Role:We are looking for a customer-focused and fashion-aware Customer Support Executive to handle customer interactions and post-purchase support for our apparel brand. The ideal candidate should have strong communication skills and a passion for delivering a great customer experience.<br>Key Responsibilities:</b></p>
<ul>
<li>Manage customer queries, order issues, exchanges, and returns through calls, chats, and emails.</li>
<li>Provide styling or size recommendations to customers when needed.</li>
<li>Handle escalations professionally and ensure timely resolutions.</li>
<li>Coordinate with logistics, operations, and production teams to ensure smooth deliveries.</li>
<li>Maintain CRM records and track customer satisfaction metrics.</li>
<li>Share customer insights and feedback with the brand and merchandising teams.</li>
<li>Assist in improving service processes and customer engagement strategies.<br><br></li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>At least 2 years of experience in Customer Support within fashion / apparel / D2C brands.</li>
<li>Excellent verbal and written communication skills in English.</li>
<li>Strong interpersonal and problem-solving skills.</li>
<li>A good sense of fashion, fit, and fabric knowledge to guide customers effectively is a plus.</li>
</ul>
<p><b>Preferred Qualifications:</b></p>
<ul>
<li>Prior experience working with D2C or premium apparel Brands.</li>
<li>Understanding of e-commerce workflows and return/exchange management.</li>
</ul>
<p>How to Apply:</p>
<ul>
<li>
<p>Send your application to hr@thimblerr.com with the subject line:<br>“Application – Customer Service Executive_&lt;Your Name&gt;”<br>Include your updated CV and a short note about yourself.</p>
</li>
</ul>