TELNA

Position Overview&nbsp;
As a member of Telna’s Finance team, the Accounts Receivable and Collections Lead is responsible for managing the full collections cycle for all of Telna’s services. This includes reviewing and resolving outstanding &nbsp;statement of accounts, disputes and ensuring compliance with internal controls. The role requires close collaboration with cross-functional teams such as Business Development/Sales &amp; Business Operations ensure accuracy and efficiency in billing processes and a positive customer experience.
Key Responsibilities
Cash Application
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Booking of wire/paypal and stripe receipts from multiple bank accounts
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Double check completeness of entries
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Uploading invoices in the respective client portals
Accounts Receivable &amp; Collections
<ul>
<li>Monitor closely accounts receivable aging reports in Sage Intacct and initiate collection efforts through direct client communication.</li>
<li>Send reminders, escalate unresolved cases to Business Development, and log disputes via HubSpot ticketing system.</li>
<li>Provide Finance Management with regular status updates on aging, escalations (tickets), and collections performance using AI and other dashboard applications</li>
<li>Manage both the centralized Telna accounts email inbox work email to ensure timely communication with customers and internal teams.</li>
</ul>
Customer &amp; Stakeholder Management
<ul>
<li>Set up new customer accounts in Sage Intacct as requested by the Business Development team.</li>
<li>Serve as the primary billing contact for enterprise clients, resellers, and direct consumers.</li>
<li>Partner cross-functionally with Sales Ops, Customer Success, and Engineering to resolve billing discrepancies, support reconciliations, and clarify usage records.</li>
</ul>
Compliance &amp; Audit
<ul>
<li>Ensure billing processes are in full compliance Telna’s internal financial standards.</li>
<li>Assist during internal and external audits by preparing documentation, clarifying AR transactions, and verifying invoice records.</li>
</ul>
Skills &amp; Qualifications
<ul>
<li>5 years of experience in AR, billing, or collections — preferably in telecom, SaaS, or enterprise B2B industries.</li>
<li>Strong knowledge of Sage Intacct and AR workflows.</li>
<li>Familiarity with telecom billing platforms (e.g., Tridens) and CRM/ticketing tools like HubSpot.</li>
<li>Demonstrated ability to manage high-volume invoicing and enterprise billing cycles.</li>
<li>Excellent communication and client management skills.</li>
<li>Detail-oriented with strong organizational and reconciliation capabilities.</li>
</ul>
Preferred Attributes
<ul>
<li>Experience with dispute management and collaborative issue resolution.</li>
<li>Ability to manage multiple priorities under tight deadlines.</li>
<li>Proactive problem-solving and willingness to improve financial operations.</li>
</ul>
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