The Retail Jeweller India is a Media Company dedicated to the Gems and Jewellery Industry based in Mumbai, India. For last 18 years, the company publishes - The Retail Jeweller Magazine and Market Tabloid, once every two-month. Known as India s favourite business magazine and tabloid of jewellery retailers, the magazine is read in across 603 cities and towns of India. The company also organises the - Retail Jeweller India Awards, India s most prestigious and elite event for jewellery retailers (www.retailjewellerindiaawards.com) and also the Retail Jeweller India Forum (www.retailjewellerindiaforum.com) - An Industry Conference which has experts speaking for the Growth of the Retail Jewellery business. In the digital space the company also publishes weekly digital newsletter RETAIL DIVE (India) https://retailjewellerindia.com/newsletter/ and one for the Middle East and rest of the world.

Retail Jeweller India

About the Company The Retail Jeweller Magazine is India's leading B2B jewellery media platform, connecting the jewellery industry through publications, conferences, awards, and networking events. Known as India's favourite business magazine and tabloid for jeweller retailers, it is read across 603 cities and towns of India. The company also organizes the Retail Jeweller India Awards — India’s most prestigious and elite event for jeweller retailers.
Job Title: Telecaller
Location: Mumbai – Kurla – Phoenix Paragon Plaza Working Days: 5 days a week Work Mode: Work from Office – General Shift
Role Purpose: We’re seeking a Telecaller with strong English communication skills to manage inbound and outbound calls, follow up with clients, and support daily calling operations.
Key Responsibilities:
<ul>
<li>Handle inbound and outbound calls to prospective and existing and New clients.</li>
<li>Proactively follow up with clients to build and maintain strong relationships.</li>
<li>Resolve customer queries, complaints, and requests promptly and professionally.</li>
<li>Coordinate with internal teams (sales, operations, events) to escalate and resolve issues efficiently.</li>
<li>Maintain accurate client records, call logs, and follow-up details in MS Excel.</li>
<li>Generate basic MIS reports, including call metrics and conversion summaries.</li>
<li>Ensure timely follow-ups and contribute to delivering a consistently positive customer experience.</li>
</ul>
Eligibility &amp; Requirements:
<ul>
<li>Graduate in any discipline (Commerce/B.com/Bachelors Degree).</li>
<li>Minimum 1.5 year of experience in inbound and/or outbound telecalling roles.</li>
<li>Fluent spoken and written English; Hindi and Marathi proficiency is a strong advantage.</li>
<li>Familiarity with MS Excel — basic formulas, data entry, and report formatting.</li>
<li>Strong interpersonal and active listening skills, with a clear focus on client needs.</li>
<li>Self-motivated, detail-oriented, and able to meet targets in a fast-paced setting.</li>
</ul>
Candidate Location: Candidates based in Mumbai (preferably from Eastern Suburbs or nearby areas) will be given preference.
If you’re confident in your ability to connect with clients, turn conversations into opportunities, and support business growth in the B2B media and events space — this role is for you. Join The Retail Jeweller and help shape the future of India’s Gems &amp; Jewellery industry.

Benefits and Perks
5 Day's a Week
Health Insurance&nbsp;