RentoMojo was founded by IIT-M alums and serial entrepreneurs who worked out of almost every major city in India in the last five years. Frustrated with the hassles of relocating from one place to the other, and tired of finding that perfect cluster of home essentials that suited their lifestyle. RentoMojo offers asset leasing, helping you set up your home at easy and affordable rentals (RMI).  

We have amazingly affordable options for you to bring your relocation alive. Our hassle free approach to renting is characterized by our packages which are just a click away and delivered free of cost. 

We're here to change the way shopping is done because we believe in "Smart Ownership"​.

Rentomojo

Job Title: Logistics Executive&nbsp;
Location: Chakan
 About the Role 
We are looking for a customer-focused and enthusiastic Executive – to deliver exceptional support across multiple customer touchpoints. The role involves handling customer interactions through calls while ensuring timely issue resolution and an outstanding customer experience. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-first mindset.&nbsp;
 Responsibilities and Ownership: 
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Handle customer queries through outbound calls and email communication.
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Connect with customers regarding Logistics Support
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Resolve customer concerns by coordinating with internal departments to ensure timely resolution.
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Manage customer escalations received through social media platforms.
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Reach out to dissatisfied customers (detractors) to understand concerns and improve their overall experience.
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Deliver prompt, accurate, and professional responses to customer inquiries.
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Maintain complete and accurate records of customer interactions in the CRM system.
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Ensure adherence to defined service levels, quality standards, and response timelines.
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Build positive customer relationships by providing empathetic and solution-oriented support.
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Identify recurring customer issues and share feedback with relevant stakeholders for process improvements.
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 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Required Skills 
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Excellent verbal and written communication skills in English and Hindi and Local Language is preferred.
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<li>Logistics Knowledge will be a plus</li>
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Strong customer service orientation with a positive attitude.
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Good problem-solving and conflict-resolution skills.
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Ability to multitask and manage multiple customer conversations simultaneously.
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Basic computer proficiency and familiarity with CRM or customer support tools.
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Strong interpersonal and coordination skills.
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Ability to work in a fast-paced and target-driven environment.
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High level of ownership, accountability, and attention to detail.
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Punctual, self-motivated, and eager to learn.
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