Peppermint Robotics

Role Overview: As a Tech Ops Engineer at Peppermint Robotics, you'll have the opportunity to gain valuable hands-on experience in a cutting-edge robotics company. We are seeking a talented and detail-oriented individual who possesses attention to detail, proactive&nbsp;communication, to plan within the available resources and is self-driven. This role&nbsp;would support the USA and Europe Region.

Job Responsibilities:
● Excellent customer-facing skills with the ability to build strong customer relationships and manage client expectations professionally. ● Strong verbal and written communication skills to communicate effectively with international customers and cross-functional teams. ● Customer success orientation, with a focus on customer satisfaction, proactive issue resolution, service reliability, and long-term customer relationships. ● Effectively work with the Global Technical Operations team and serve as primary point of contact for client enquiries and technical support requests. ● Maximize serviceability of machines deployed across geographical Business Units. ● Track of all service engineers and plan accordingly for demo, deployment and scheduled services. ● Anchor and oversee demo, deployment and fault rectification of overseas robots in person. ● Manage strict TAT with respect to ticket closures. ● Daily brief to the line manager with respect to pending faults, planning, spares, dispatch and assistance required, if any. ● Collaborate with software and hardware teams to enhance system functionality and performance. ● Stay informed about industry best practices and contribute to continuous improvement initiatives. ● Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides. ● Collaborate closely with cross-functional teams to address complex technical issues encountered during operation, leveraging expertise to develop innovative solutions and optimize system performance. ● To ensure effective knowledge transfer to on field service engineers for better day to day operation and to promote minimum interventions and assistance over calls. ● Collaborate with product development team/ relevant stakeholders to provide feedback and insights gathered from client interaction, contributing to enhancement of further Robotics solutions

Required skills &amp; qualification:
● Proven experience of at least 2+ years as a Technical Operations Engineer or&nbsp;similar role, customer service experience with focus on Robotics and&nbsp;automation. ● Knowledge of Linux operating systems will be an added advantage. ● Knowledge of Standard Operating Procedures is a must. ● Familiarities with regulations and standards governing robotics and automation&nbsp;in Europe and the USA, ensuring compliance with local requirements. ● Work as per timing requires from Europe and USA clients. ● Having a valid Indian passport along with Schengen and USA visa will be an&nbsp;added advantage. ● Strong proficiency in spoken and written English. ● Adaptability: Thrives in fast-paced environments, embraces challenges with a&nbsp;positive mindset. ● Excellent interpersonal and customer service skills. ● Leadership: Inspires and motivates teams, excels in proactive problem solving.

Work Shift:&nbsp;
Rotational across all three shifts