PASSIONMOJO PVT LTD

<div><strong>Job Title:</strong> Concierge / Tour Manager</div><div><strong>Department:</strong> Luxury Escapades</div><div><strong>Location: </strong>Delhi, India</div><div><strong>Experience: </strong>5+ Years</div><div><br></div><div><strong>About the Role:</strong></div><div>We are looking for a highly skilled and customer-focused Concierge / Tour Manager to join our Luxury Escapades team. This role involves curating exceptional travel experiences, managing high-profile clients, and ensuring seamless travel arrangements to deliver unparalleled luxury services.</div><div><br></div><div><strong>Key Responsibilities:</strong></div><div><br></div><ul><li>Plan, organize, and manage luxury tours and personalized travel experiences.</li><li>Act as the primary point of contact for clients, ensuring all their needs are anticipated and met.</li><li>Collaborate with luxury hotels, transportation providers, and tour operators to deliver premium experiences.</li><li>Handle last-minute changes, client requests, and crisis management with professionalism.</li><li>Research and stay updated on exclusive destinations, events, and trends in luxury travel.</li><li>Provide concierge services, including dining reservations, event bookings, and bespoke activities.</li><li>Maintain excellent relationships with clients to build loyalty and repeat business.</li><li>Manage budgets, contracts, and vendor relationships efficiently.</li><li>Prepare detailed itineraries and ensure all logistical arrangements are flawless.</li><li>Represent the brand’s ethos of excellence and discretion in all client interactions.</li></ul><div><br></div><div><strong>Requirements</strong>:</div><div><br></div><ul><li>Bachelor’s degree in Hospitality, Tourism, or a related field (Master’s preferred).</li><li>5+ years of experience in luxury travel, concierge services, or tour management.</li><li>Exceptional communication and interpersonal skills.</li><li>Strong organizational skills with attention to detail.</li><li>Proficiency in managing travel software and CRM systems.</li><li>Multilingual abilities are a plus.</li><li>Flexible and adaptable to working irregular hours, including weekends and holidays.</li><li>Passion for travel, luxury, and delivering top-tier client experiences.</li></ul><div><br></div>