Neev Pvt Ltd

Job Description: Senior SAP S/4HANA Service Management Consultant
Position Overview
<ul>
<li>Position: Senior SAP S/4HANA Service Management Consultant</li>
<li>Experience Required: 5 to 12 years</li>
<li>Location / Mode: PAN India / Hybrid</li>
<li>Project Type: Implementation, Roll-outs, Private Edition Deployments, and Support</li>
</ul>
Role Summary
We are looking for an experienced&nbsp;Senior SAP S/4HANA Service Management Consultant specializing in RISE with SAP S/4HANA Cloud, Private Edition (PCE) environments. You will lead end-to-end service solution designs, configure complex service lifecycle processes, and drive cloud innovations (such as AI-powered service intelligence and Fiori apps) while ensuring seamless cross-functional integration.
Mandatory Requirements &amp; Core Skills
<ul>
<li>Experience: 5–12 years of hands-on SAP Service Management experience spanning CS (Customer Service), SM (Service Management), and S/4HANA Service.</li>
<li>Communication: Strong communication, presentation, and stakeholder management skills with a proven consulting mindset.</li>
<li>S/4HANA PCE Expertise: Deep understanding of the SAP Private Edition operating model, shared responsibility framework, and cloud upgrade governance.</li>
<li>Core Technical Skills: Proficiency with Fiori apps, OData APIs, extensibility options, and cross-functional integration with PM, SD, MM, FI/CO, and SAP FSM.</li>
</ul>
Key Responsibilities
<ul>
<li>Solution Design &amp; Implementation: 
<ul>
<li>Design, configure, and implement S/4HANA Service Management processes across the full service lifecycle: Engage, Sell, Contract, Plan, Schedule, Execute, Invoice, and Analyze.</li>
<li>Map business requirements to standard capabilities including service orders, contracts, quotations, spare parts logistics, resource planning, and billing.</li>
<li>Leverage latest S/4HANA PCE innovations including service team determination, advanced execution, Fiori apps, and AI-powered service intelligence.</li>
</ul>
</li>
<li>SAP S/4HANA Private Edition (PCE) Governance: 
<ul>
<li>Navigate the shared responsibility model between customers and SAP Enterprise Cloud Services.</li>
<li>Coordinate infrastructure, backups, and upgrades with SAP while managing customer-side configuration, testing, and business process governance.</li>
</ul>
</li>
<li>Service Contract &amp; Execution Logistics: 
<ul>
<li>Configure service contracts, billing plans, recurring processes, resource-related billing (RRB), time/material, and fixed-price scenarios.</li>
<li>Set up workforce planning, scheduling, multi-plant/storage location tracking, and integration with procurement, inventory, shipping, and maintenance orders.</li>
</ul>
</li>
<li>Data Migration &amp; Integration: 
<ul>
<li>Lead validation of master data, contract data, and open service orders using migration cockpit objects and transition tools.</li>
<li>Coordinate end-to-end integration across CRM, FSM, logistics, and finance systems.</li>
</ul>
</li>
<li>AI, Analytics &amp; Continuous Improvement: 
<ul>
<li>Enable AI capabilities including Joule summaries, enhanced service order insights, and intelligent confirmations.</li>
<li>Build dashboards and operational KPIs for continuous service optimization.</li>
</ul>
</li>
<li>Documentation &amp; Stakeholder Management: Conduct workshops, capture business processes, write functional specs, and mentor end-users.</li>
</ul>
Preferred Qualifications
<ul>
<li>Hands-on deployment history with RISE with SAP S/4HANA Cloud, Private Edition.</li>
<li>Formal SAP Certification in S/4HANA Service or related modules.</li>
</ul>