Neev Pvt Ltd

Job Description 1: Nutanix L2 Support Administrator
Level: L2 Support Key Responsibilities1. Nutanix Cluster Administration
<ul>
<li>Manage and monitor Nutanix clusters using Prism Element and Prism Central. </li>
<li>Perform node additions, expansions, and removal activities. </li>
<li>Monitor cluster health, storage utilization, and alert handling. </li>
</ul>
2. Virtualization &amp; VM Operations
<ul>
<li>Manage VMs on AHV, ESXi, or Hyper-V running on Nutanix. </li>
<li>Perform VM provisioning, migration, cloning, snapshots, and power operations. </li>
<li>Troubleshoot VM performance and resource allocation issues. </li>
</ul>
3. System Troubleshooting (L2 Level)
<ul>
<li>Handle cluster alerts and performance degradation issues. </li>
<li>Diagnose issues related to: 
<ul>
<li>Storage: CVM, Disk, Metadata, Stargate, Curator</li>
<li>Networking: AHV networking, VLANs, Load Balancing</li>
<li>Hypervisors: AHV / ESXi</li>
</ul>
</li>
<li>Escalate and collaborate with Nutanix Support (L3) when required. </li>
</ul>
4. Nutanix AOS &amp; Firmware Updates
<ul>
<li>Perform AOS upgrades, LCM firmware updates, and NCC checks. </li>
<li>Ensure proper planning and documentation prior to upgrades. </li>
</ul>
5. Backup &amp; Disaster Recovery (DR) Management
<ul>
<li>Manage backups using: 
<ul>
<li>Nutanix Data Protection (Async/Sync DR)</li>
<li>Protection Domains</li>
<li>Snapshots &amp; Replication</li>
</ul>
</li>
<li>Support DR failover and failback testing. </li>
</ul>
6. Monitoring &amp; Reporting
<ul>
<li>Monitor performance metrics including IOPS, latency, and capacity usage. </li>
<li>Generate weekly cluster health and utilization reports. </li>
</ul>
7. Networking &amp; Security
<ul>
<li>Manage AHV networking (bridges, OVS, VLANs). </li>
<li>Support micro-segmentation (Nutanix Flow) if enabled. </li>
<li>Maintain compliance and security baselines. </li>
</ul>
8. Documentation &amp; SOP Creation
<ul>
<li>Maintain Standard Operating Procedures (SOPs) for operational and escalation procedures. </li>
<li>Document cluster configurations, change management, and Root Cause Analysis (RCA) reports. </li>
</ul>
Required Skills &amp; ExperienceTechnical Skills
<ul>
<li>Strong hands-on experience with Nutanix AOS, Prism Central, and Prism Element. </li>
<li>Good working knowledge of AHV, VMware ESXi, or Hyper-V. </li>
<li>Direct experience with: 
<ul>
<li>Controller VM (CVM) troubleshooting</li>
<li>Core Nutanix services (Genesis, Stargate, Curator, Cassandra, Prism services)</li>
<li>Data Resiliency (RF2/RF3)</li>
<li>Life Cycle Manager (LCM) &amp; Nutanix Cluster Check (NCC)</li>
</ul>
</li>
<li>Good understanding of: 
<ul>
<li>Storage Concepts: IOPS, replication, snapshots</li>
<li>Virtualization: CPU, memory, overcommitment</li>
<li>Networking: VLAN, LACP, OVS bridges</li>
</ul>
</li>
</ul>
Soft Skills &amp; Operational Requirements
<ul>
<li>Strong analytical and troubleshooting capabilities. </li>
<li>Ability to work in 24/7 rotational shifts (if required). </li>
<li>Excellent communication and documentation skills. </li>
<li>Proven ability to coordinate effectively with cross-functional teams and external vendors. </li>
</ul>