Merito is a full stack HR Solutions company with a track record of helping companies meet their talent needs quickly and hassle-free.

We love working with people-first companies for all things talent- Assessments, Recruitment, Culture, L&D, Engagement & Employer branding.

merito

Location: Mumbai ( 5 days of office job)
About Us
Our client is a well-funded, high-growth startup founded by alumni from IIM A, B, C and XLRI with a combined 60+ years of management consulting expertise in supply chain and sales transformation.
We are on a mission to redefine decision-making for enterprises by leveraging cutting-edge AI / ML and automation. Our flagship SaaS platform empowers organizations to optimize supply chains, unlock efficiencies, and accelerate growth.
Rooted in the Make in India vision, we are building a product that competes globally while serving Indian enterprises at scale. This is your opportunity to join our core leadership team at a pivotal stage and shape the future of supply chain automation.
Role Overview
As Lead – Software Implementation, you will be the bridge between our product and our customers’ success. You’ll own end-to-end deployment of our AI-powered SaaS solution for mid to large B2B enterprises, ensuring seamless adoption, measurable business impact, and exceptional client experience.
This role is perfect for someone who thrives at the intersection of technology, operations, and client engagement—someone who can translate business needs into tailored technical solutions and lead clients confidently from project kick-off to successful go-live.
Key Responsibilities
·&nbsp;Own the Implementation Lifecycle – Drive deployments from scoping to go-live, ensuring every milestone delivers value.
·&nbsp; &nbsp;Engage with Client Leadership – Collaborate with senior stakeholders to understand business requirements and customize solutions.
· Orchestrate Cross-Functional Teams – Coordinate with internal product, tech, and support teams to deliver integrated, high-performance solutions.
·&nbsp;Manage Risks &amp; Timelines – Proactively track dependencies, flag bottlenecks, and keep projects on schedule.
· Champion User Adoption – Conduct engaging training sessions, onboarding workshops, and post-launch optimization.
· Be the Customer’s Voice – Translate client feedback into actionable insights for our product roadmap.
· Drive Retention &amp; Impact – Ensure every deployment delivers tangible ROI, securing long-term client relationships.
What We’re Looking For
· 1+ years of experience in ERP software implementation/ Business Consultant
· &nbsp;Proven expertise in project management, stakeholder engagement, and solution configuration.
· &nbsp;Domain exposure to manufacturing, distribution, or supply chain is a strong advantage.
· &nbsp;Strong technical foundation: software, APIs, integrations, cloud platforms.
· &nbsp; Exceptional problem-solving skills with the ability to simplify complexity for clients.
· &nbsp; Excellent communication, facilitation, and relationship-building skills.
·&nbsp;Bachelor’s in Engineering / Computer Science or equivalent; Tier-1 academic pedigree and/or MBA from a reputed institution is a plus.