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Mekyek

<div><strong>Skillset:</strong></div><ul><li><strong>Communication Skills:</strong> The candidate must possess excellent communication skills in both English and Hindi. This includes clear pronunciation, proper grammar usage, and no Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI) issues.</li><li><strong>Voice and Accent:</strong> The candidate's voice and accent should be clear and easily understandable while speaking both Hindi_ and English_. This ensures effective communication with customers.</li><li><strong>Assessment:</strong> Must achieve Versant Level 4, indicating strong spoken  skills.</li></ul><div><strong>Qualification:</strong></div><ul><li><strong>Education:</strong> The candidate should be a graduate from any field, showcasing a broad knowledge base and the ability to handle diverse customer issues.</li></ul><div><strong>Experience:</strong></div><ul><li><strong>Experience Level:</strong> Open to freshers or candidates with up to 1 year of experience in a BPO or any Customer Support role. Preference will be given to those with relevant experience.</li></ul><div><strong>Salary:</strong></div><ul><li><strong>Compensation:</strong> The position offers a competitive salary of ₹20,000 CTC, reflecting the value of skilled communicators in customer support roles.</li></ul><div><strong>Shift:</strong></div><ul><li><strong>Work Hours:</strong></li><li class="ql-indent-1">For females_, the shift is a day shift that extends till 9 PM to ensure safety and convenience.</li><li class="ql-indent-1">For males_, the shifts are rotational, providing flexibility and ensuring 24/7 customer support coverage.</li></ul><div><strong>Roles and Responsibilities:</strong></div><ul><li><strong>Customer Support:</strong> The primary responsibility is to resolve issues and queries of Level 2 (L2) irate customers via phone calls. This involves listening to customer concerns, providing accurate information, and ensuring a satisfactory resolution to enhance customer satisfaction and loyalty.</li></ul><div><strong>Laptop Configuration:</strong></div><ul><li><strong>RAM:</strong> The laptop should have 6-8 GB of RAM to handle multiple applications and tasks efficiently.</li><li><strong>Operating System:</strong> Windows 10 or higher is required to ensure compatibility with necessary software and tools.</li><li><strong>Storage:</strong> A minimum of 128 GB storage is required to store essential data and applications.</li><li><strong>Internet Connectivity:</strong> A stable broadband connection with a minimum speed of 100 MBPS is necessary for seamless operations. Mobile hotspots are not acceptable to ensure consistent connectivity.</li></ul><div><br></div><div>This role demands a blend of strong communication skills, technical proficiency, and the ability to manage customer interactions effectively. Candidates who meet these criteria are encouraged to apply and become part of a dynamic team dedicated to exceptional customer service.</div><div><br></div>

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Customer Care Executive - WFH

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