On a mission to make tech careers accessible to everyone, no matter their financial or educational backgrounds.

Masai

Role &amp; Responsibilities
<ul>
<li>Own day-to-day on-site operations for assigned cohorts/programs: monitor SLAs, resolve exceptions, and ensure timely delivery of learner services.</li>
<li>Define, measure, and drive KPIs (attendance, completion, placement pipeline metrics); create weekly/monthly dashboards and take corrective actions.</li>
<li>Lead and coach a small operations team — set priorities, distribute work, and sustain a high-quality, scalable service model.</li>
<li>Partner with cross-functional teams (Academics, Placement, Sales, Finance) to implement process improvements and enable smooth handoffs.</li>
<li>Manage vendor relationships and third-party services; negotiate scope, SLAs, and ensure compliance with agreements.</li>
<li>Conduct root-cause analysis for operational gaps and implement standardized SOPs, checklists, and audit mechanisms to reduce errors and rework.</li>
</ul>
Skills &amp; Qualifications
Must-Have
<ul>
<li>2+ years of hands-on operations or program-management experience (education/edtech, BPO, logistics, or high-volume service operations preferred).</li>
<li>Proven track record of meeting SLA/KPI targets and driving process improvements with measurable impact.</li>
<li>Strong stakeholder management and communication skills; comfortable coordinating with cross-functional partners and senior leadership.</li>
<li>Should be fluent in speaking Tamil / Telugu</li>
</ul>
Preferred
<ul>
<li>Experience managing on-site teams and vendor relationships in India.</li>
<li>Proficiency in data reporting tools (advanced Excel/Google Sheets; basic SQL or BI exposure is a plus).</li>
</ul>
Benefits &amp; Culture Highlights
<ul>
<li>High-impact role in a mission-driven, learner-centric environment with strong growth exposure.</li>
<li>Collaborative, metrics-driven culture that values continuous improvement and ownership.</li>
<li>Opportunities for leadership development and cross-functional rotation as the business scales.</li>
</ul>