On a mission to make tech careers accessible to everyone, no matter their financial or educational backgrounds.

Masai

Job Title: Operations Intern Location: Bengaluru (HSR Layout) Duration: 3 Months (Internship) 
About the Role
We are looking for a proactive and detail-oriented Operations Intern to support our day-to-day business operations. This role is ideal for someone who enjoys problem-solving, working with data, coordinating with multiple teams, and improving operational efficiency. 
Key Responsibilities
<ul>
<li>
Assist in managing daily operational activities and processes.
</li>
<li>
Coordinate between learners and the Masai team to ensure smooth communication and timely issue resolution.
</li>
<li>
Act as the primary point of contact for learners for operational queries and follow-ups.
</li>
<li>
Maintain and update operational data, trackers, and reports.
</li>
<li>
Coordinate with internal teams to ensure smooth execution of tasks.
</li>
<li>
Monitor process adherence and identify areas for improvement.
</li>
<li>
Prepare MIS reports and dashboards using Google Sheets or Excel.
</li>
<li>
Support documentation, process audits, and operational projects.
</li>
<li>
Handle data validation and ensure accuracy across systems.
</li>
<li>
Assist in resolving operational queries and escalations.
</li>
<li>
Perform other operational and administrative tasks as assigned. 
</li>
</ul>
Requirements
<ul>
<li>
Bachelor's degree (final-year students or recent graduates are welcome to apply).
</li>
<li>
Strong analytical and problem-solving skills.
</li>
<li>
Good communication and interpersonal skills.
</li>
<li>
Proficiency in Microsoft Excel or Google Sheets.
</li>
<li>
Attention to detail and ability to manage multiple tasks.
</li>
<li>
Quick learner with a proactive attitude.
</li>
<li>
Prior internship experience in operations, customer support, or program coordination is a plus but not mandatory. 
</li>
</ul>
What You'll Gain
<ul>
<li>
Hands-on experience in business operations.
</li>
<li>
Exposure to cross-functional collaboration.
</li>
<li>
Opportunity to work on real business challenges.
</li>
<li>
Mentorship from experienced professionals.
</li>
<li>
Potential for a full-time opportunity based on performance.
</li>
</ul>