About Leena AI

Leena AI is an AI work assistant designed for modern enterprises. Equipped with Leena AI’s proprietary large language model, WorkLM, Leena AI empowers enterprises worldwide to redefine how employees engage with work, delivering a transformative impact on productivity and efficiency.

WorkLM, built on Leena AI's breakthrough language model architecture, possesses an unparalleled predictive text generation capability, producing human-like responses in context. This empowers employees with a versatile toolset to accomplish tasks with exceptional precision and speed, unlocking unprecedented levels of productivity and efficiency.

Leena AI seamlessly integrates with 1000+ applications, including SAP, Salesforce, ServiceNow, ADP, Oracle, Workday, and Microsoft Office 365. The company’s solutions have been successfully deployed across 90+ countries, serving over 400+ customers, including leading enterprises such as Nestlé, Puma, Coca-Cola, Sony, and Etihad Airways. Founded in 2018, Leena AI supports 100+ languages globally, and millions of employees use the work assistant daily.

For more information, visit https://leena.ai.

Leena Ai

About Leena AI
Leena AI is a leader in&nbsp;Agentic AI&nbsp;for the enterprise. We are building an iconic company, delivering&nbsp;AI Colleagues&nbsp;that transform back-office functions and accelerate the full promise of Generative AI—unlocking real productivity gains, cutting costs, and delighting employees at scale.
Leena AI provides the most forward-looking, open, and scalable Agentic AI architecture for the enterprise— it empowers CIOs and CTOs to develop, deploy, and manage AI Colleagues for the back office at scale. Built with full governance, compliance, security, and auditability at its core.
Leena AI integrates with 1000+ applications, including SAP, Salesforce, ServiceNow, Workday, and Microsoft Office 365. We are proud to be trusted by 500+ global enterprises and 20 million+ employees, including leading brands such as&nbsp;Nestlé, Puma, Coca-Cola, Sony, and Etihad Airways.
Founded in 2018 and headquartered in New York, Leena AI has secured over $40M in financing from top-tier investors including Greycroft, Bessemer Venture Partners, B Capital, and Y Combinator. Role Overview We are looking for a motivated Technical Program Manager – Level 1 to support our engineering teams in delivering high-quality solutions to customers. This role focuses on Agile execution support, JIRA/JSM operations, and managing technical support requests while collaborating closely with Engineering, Product, and Support teams.
You will help improve delivery predictability, ensure SLA compliance, and streamline workflows to enhance customer experience. Key Responsibilities A. Delivery &amp; Execution Support 
<ul>
<li>Assist in planning, tracking, and monitoring engineering tasks across sprints</li>
<li>Support Agile ceremonies such as daily stand-ups, retrospectives, and grooming</li>
<li>Identify and escalate risks early to ensure smooth and timely delivery</li>
<li>Maintain accurate documentation and progress updates</li>
</ul>
B. JIRA / JSM Ownership 
<ul>
<li>Manage and triage L3 technical support tickets with proper priority and routing</li>
<li>Ensure ticket workflows, SLAs, and categorizations are followed consistently</li>
<li>Build and maintain dashboards, reporting, and status visibility in JIRA &amp; Confluence</li>
<li>Help implement workflow improvements and automation rules for efficiency</li>
</ul>
C. Technical Coordination 
<ul>
<li>Work with developers to gather issue details, reproduce problems, and align on timelines</li>
<li>Understand system components, integrations, and API-level basics to support triage</li>
</ul>
D. Stakeholder Collaboration 
<ul>
<li>Act as a communication bridge between engineering, product, and support teams</li>
<li>Share weekly reports on progress, ticket metrics, and delivery blockers</li>
<li>Drive alignment on priorities with clear expectation setting</li>
</ul>
Required Qualifications 
<ul>
<li>2-4 years of experience in a technical coordination or program support role</li>
<li>Hands-on experience with JIRA / JIRA Service Management</li>
<li>Understanding of Agile/Scrum and SDLC fundamentals</li>
<li>Good analytical, communication, and documentation skills</li>
</ul>