<div><strong>About Kuku</strong></div><div>Kuku is India's leading mobile-first premium storytelling platform. Its flagship apps include Kuku TV for microdrama, Kuku FM for audiobooks and stories, and Guru for microlearning.</div><div><br></div><div>Kuku has grown to 400M+ installs across its apps, spanning 1,000+ cities in India. The platform hosts 20,000+ titles across 7+ languages and has empowered over 50,000 creators.</div><div><br></div><div style="text-align: justify;">Founded in 2018 by three IITians and Forbes 30U30 honorees, Kuku is backed by marquee investors including MS Dhoni, Fundamentum, Krafton, Vertex Ventures, Granite Asia, IFC, and other leading global venture capital firms.</div>

Kuku FM

<p><strong>What You’ll Do</strong></p>
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<p>Respond to customer queries on live chat, email, and social media (DMs/comments) in a timely and professional manner. Outcall the customers if and when it's required.</p>
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<p>Deliver clear, accurate, and empathetic responses to user issues or feedback.</p>
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<p>Understand and troubleshoot common issues related to app functionality, subscriptions, and content access.</p>
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<p>Escalate unresolved or technical issues to relevant internal teams as needed.</p>
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<p>Maintain a positive tone and uphold brand voice across all customer communications.</p>
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<p>Identify patterns in customer feedback and flag them for internal improvements.</p>
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<p>Keep records of user interactions, comments, and issues using internal tools.</p>
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<h3>What We’re Looking For</h3>
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<p>1–3 years of experience in a customer support or related role.</p>
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<p>Strong written communication skills in both Hindi and English, Kannada, etc</p>
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<p>Experience in handling queries over at least two of the following: live chat, email, social media (Instagram, Twitter, etc.).</p>
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<p>Basic understanding of customer service tools and ticketing systems (e.g., Freshdesk, Freshchat, Yellow or Nugget) is a plus.</p>
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<p>Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.</p>
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<p>Empathetic, solution-focused, and a strong team player.</p>
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<p>Willingness to work in shifts, including weekends or public holidays if required.</p>
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<h3>Why Join Us?</h3>
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<p>Opportunity to work in a fast-growing audio and content platform.</p>
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<p>Exposure to multi-language marketing and global user base strategies.</p>
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<p>A collaborative work environment with a data-driven and innovative approach.</p>
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<p>Competitive salary and growth opportunities in marketing and growth strategy.</p>
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<h2>About KUKU</h2>
<p>Founded in 2018, KUKU is India’s leading storytelling platform, offering a vast digital library of audio stories, short courses, and microdramas. KUKU aims to be India’s largest cultural exporter of stories, culture, and history to the world with a firm belief in “Create In India, Create For The World”.</p>
<p>We deliver immersive entertainment and education through our OTT platforms: Kuku FM, Guru, Kuku TV, and more. With a mission to provide high-quality, personalized stories across genres from entertainment across multiple formats and languages, KUKU continues to push boundaries and redefine India’s entertainment industry.</p>
<p>🌐 Website:<a href="https://www.kukufm.com" rel="noopener noreferrer" rel="noopener noreferrer"> www.kukufm.com</a></p>
<p>📱 Android App:<a href="https://play.google.com/store/apps/developer?id=Mebigo+Labs+Private+Limited" rel="noopener noreferrer" rel="noopener noreferrer"> Google Play</a></p>
<p>📱 iOS App:<a href="https://apps.apple.com/in/app/kuku-fm-audiobooks-stories/id1551919780" rel="noopener noreferrer" rel="noopener noreferrer"> App Store</a></p>
<p>🔗 LinkedIn:<a href="https://www.linkedin.com/company/kukufm/" rel="noopener noreferrer" rel="noopener noreferrer"> KUKU</a></p>
<p>📢 Ready to make an impact? Apply now!</p>