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HireReady Partners

Role:&nbsp;Workshop Manager &amp; Technical Service Specialist (Focus is on a mechanic which can repair our gears and winches including organizing all activities around it.)
Location:&nbsp;Ponchatoula, LA 70454

KEY RESPONSIBILITIES:
<ul>
<li>Overall responsibility for the planning, coordination, and management of all workshop operations, ensuring efficient execution of repair, assembly, and service activities</li>
<li>Coordination and supervision of subcontractors, including scheduling, performance monitoring, and quality assurance</li>
<li>Procurement and inventory management of auxiliary materials and operating supplies materials, spare parts, consumables, and external services to support workshop activities and customer projects</li>
<li>Planning, scheduling, and monitoring of customer orders, repair jobs, and service projects within the ERP system</li>
<li>Ensuring compliance with quality standards through inspections, process controls, and final quality checks before delivery</li>
<li>Management of workshop resources, including personnel, equipment, tools, and capacity planning to meet customer and business requirements</li>
<li>Close collaboration with sales, engineering, purchasing, and operations teams to ensure timely and cost-effective project execution</li>
<li>Monitoring project costs, delivery schedules, and performance indicators to achieve operational and financial targets</li>
<li>Supporting customer communications regarding repair status, technical requirements, delivery schedules, and service expectations</li>
<li>Reviewing technical documentation, work instructions, and repair specifications to ensure accurate execution of all workshop activities</li>
<li>Driving continuous improvement initiatives focused on productivity, quality, safety, and process optimization</li>
<li>Ensuring compliance with company policies, safety regulations, and industry standards throughout all workshop operations</li>
<li>Maintaining accurate records and documentation of workshop activities, procurement processes, quality inspections, and project performance within the ERP system</li>
<li>Providing leadership, training, and guidance to workshop personnel while fostering a culture of accountability, teamwork, and operational excellence</li>
</ul>

QUALIFICATIONS:
<ul>
<li>Proven hands-on experience in the assembly, maintenance, and repair of gearboxes and winches</li>
<li>Strong technical understanding and affinity for mechanical systems, ideally in drive technology</li>
<li>Structured and independent working style with a high level of responsibility and reliability</li>
<li>Experience in customer service or technical field service is highly desirable</li>
<li>Valid driver’s license</li>
<li>Willingness to travel, including international assignments (approx. 20%)</li>
<li>Team player with strong communication skills and a customer-oriented mindset</li>
<li>Ability to professionally interact with clients on-site and represent the company</li>
<li>Proficient in MS Office; experience with ERP systems (Sage) is a plus</li>
<li>Participation in ongoing technical training and willingness to continuously develop skills</li>
</ul>