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HireReady Partners

A well-established automotive dealership is seeking an experienced&nbsp;Fixed Operations Manager&nbsp;to oversee and drive the performance of its Service and Parts departments. This is a key leadership role for an automotive professional who understands dealership fixed operations, knows how to develop people, and can balance customer satisfaction with departmental profitability.
Responsibilities
<ul>
<li>Oversee the daily operations and performance of the dealership's Service and Parts departments</li>
<li>Develop and implement strategies to improve fixed operations profitability, productivity, and customer satisfaction</li>
<li>Monitor key performance indicators including RO count, labor hours, effective labor rate, parts sales, gross profit, technician productivity, and customer-pay business</li>
<li>Lead, coach, and develop Service and Parts managers and department employees</li>
<li>Establish departmental goals and hold team members accountable for achieving performance objectives</li>
<li>Monitor department expenses, budgets, payroll, inventory, and overall financial performance</li>
<li>Work closely with the General Manager and dealership leadership on operational and financial goals</li>
<li>Identify opportunities to increase service retention, customer-pay revenue, parts sales, and overall fixed-operations revenue</li>
<li>Ensure proper processes are followed for repair orders, warranty work, parts, labor, and customer communication</li>
<li>Monitor technician productivity, scheduling, workflow, and staffing needs</li>
<li>Maintain strong relationships with customers and address escalated service concerns when necessary</li>
<li>Ensure departments maintain high standards for customer service, quality, safety, and compliance</li>
<li>Analyze departmental reports and financial statements to identify trends and opportunities for improvement</li>
<li>Assist with recruiting, hiring, training, and retention of fixed-operations personnel</li>
<li>Collaborate with Sales and other dealership departments to support overall dealership goals</li>
</ul>
Qualifications
<ul>
<li>Prefer 8–10 years of experience in automotive dealership fixed operations or a related leadership capacity</li>
<li>Previous automotive dealership management experience required</li>
<li>Experience managing or overseeing Service and/or Parts operations</li>
<li>Strong understanding of dealership fixed-operations processes and financial performance</li>
<li>Demonstrated ability to improve department profitability and productivity</li>
<li>Strong leadership, communication, and team-building skills</li>
<li>Ability to analyze financial and operational reports and make data-driven decisions</li>
<li>Strong customer-service and problem-solving skills</li>
<li>Ability to hold teams accountable while maintaining a positive working environment</li>
<li>Valid driver's license and acceptable driving record</li>
</ul>