At Heads Up For Tails, we believe pets are family and family deserves only the best. 

16 years ago, we embarked on a journey to help families raise healthier and happier pets. Today our home-grown business has rapidly grown to become India's first and most trusted pet care brand with a strong community of over a million pet parents. As pet parents ourselves, we want to help every pet parent and their pet meet all their needs through our innovative products and services.  We make your pet parenting journey easier with our 100+ stores and over 70 spas that span across 18 cities. And through our strong online presence on our website and major marketplaces. 

Our products are thoughtfully designed and curated to suit the different needs of every pet. Our team of pet experts have created 5000+ pet products and 100+ India-first pet products and continue to strive towards innovation. We have been awarded with Most Admired D2C Brand of the Year - Leisure (2022) at India D2C Summit Awards, Most Promising Pet Brand of the Year (2021) at Indian Pet Industry Award, Brand Of The Year 4 times at Animalis Edition World Branding Awards and more over the years. But we believe our true reward are the 1 million+ trusted customers we have partnered with throughout their pet parenting journey. 

At HUFT, we envision a more compassionate world for animals. This thought marked the beginning of the Heads Up For Tails Foundation. Our grassroots initiatives such as feeding drives, adoption and reflective collar drives are a small effort towards leaving the world a little bit kinder than we found it. Today, Heads Up For Tails Foundation is an ever-growing community promoting awareness on animal care and supporting welfare initiatives.

Heads Up For Tails

About the role 
The TechOps Engineer will be responsible for ensuring the smooth functioning of the Odoo platform by providing technical and functional support to internal teams and platform users. The role focuses on troubleshooting issues, proactively optimizing workflows, monitoring system health, collaborating with engineering teams, and improving user adoption through documentation and training. The ideal candidate combines strong Odoo expertise with a proactive, problem-solving mindset to ensure seamless business operations.
Key Responsibilities
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Provide first and second-level technical and functional support for Odoo-related issues, including troubleshooting bugs, configuration errors, and user queries.
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Collaborate with cross-functional teams to optimize business workflows, proactively identify recurring issues, and improve system efficiency.
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Monitor system health, server logs, database performance, and production alerts to ensure platform stability and timely incident resolution.
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Develop user documentation, SOPs, and training materials while working closely with development and DevOps teams to validate deployments and resolve complex issues.
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Qualifications
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2–3 years of hands-on experience in Odoo functional support, TechOps, configuration, or basic customization.
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Strong understanding of core Odoo modules such as Inventory, Sales, Purchase, CRM, Accounting, and Website/E-commerce.
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Basic knowledge of Python, XML, SQL/PostgreSQL, and familiarity with Odoo architecture and configurations.
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Excellent analytical, troubleshooting, communication, and stakeholder management skills with the ability to simplify technical concepts for non-technical users.
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