Overview

-For Immediate Assistance, call +1 (224)-253-9417

-Giga-Ops Global Solutions is a rapidly growing IT consulting services company with locations in the United States, specifically in Illinois, and in Hyderabad, India.

-We assist clients in their transformation journey through consulting, industry solutions, business process services, digital and IT modernization, and managed services. Committed to our clients' long-term success, we seamlessly blend global reach with local client attention to serve them worldwide. This commitment expedites our consultants' placement in client projects, ensuring the quickest possible turnaround time.

-We boast a highly experienced marketing and placement team with dedicated recruiters specifically assigned for marketing and placement purposes. This dedicated approach facilitates our consultants in securing placements at client projects in the shortest possible time.

-We initiate resume marketing within 48 hours of a consultant joining our team. 

-100% Guaranteed Placement Assistance. 

-Giga-Ops Global Solutions facilitates placements for individuals with various work authorizations, including US Citizen, Green Card, H-1B, OPT-EAD, CPT, H4-EAD, GC-EAD, L2-EAD, TN VISA, E3 VISA

Website
https://gigaopsglobal.com/

Industry
Information Technology & Services


Specialties
Online Recruitment, Bench Sales, Technical Recruitment, Talent Acquisition, Independent Contract Recruitment (ICR), US Staffing, Account Management, Business Development, Human Resources, C2C, W-2 Recruitment, Sourcing, and Resume Screening

GiGa-Ops Global Solutions

Role Summary:
The Functional Lead – Dynamics 365 CE leads CE functional delivery, ensuring business requirements are translated into effective customer engagement solutions. This role works closely with Solution Architects, developers, and business stakeholders to ensure successful end user adoption and outcomes.
&nbsp;Key Responsibilities
<ul>
<li>Gather and document business requirements for CE solutions</li>
<li>Configure Dynamics 365 CE modules and components</li>
<li>Lead UAT, training, and user adoption activities</li>
<li>Support integrations and data migration validation</li>
<li>Act as functional escalation point for issues</li>
</ul>
Required Qualifications
<ul>
<li>5–8+ years of CE consulting experience</li>
<li>Strong functional knowledge of Dynamics 365 CE modules</li>
<li>Experience working with Power Platform</li>
<li>Experience creating &amp; managing work backlogs and writing User Stories</li>
<li>Experience using Azure DevOps (ADO)</li>
</ul>
Experience delivering projects via hybrid waterfall/agile methodologies including Scrum
Preferred Skills &amp; Experience
<ul>
<li>Experience with Omnichannel or Field Service</li>
<li>PL-200 or equivalent certification</li>
</ul>
Technical Expertise
<ul>
<li>Hands-on expertise in Dynamics 365 CE functional configuration across Sales, Service, and related apps</li>
<li>Strong understanding of Dataverse entities, relationships, and business rules</li>
<li>Experience configuring forms, views, dashboards, business process flows, and security roles</li>
<li>Knowledge of Power Automate for workflow and business process automation</li>
<li>Ability to validate and support data migration, imports, and integrations</li>
<li>Experience leading UAT cycles, defect triage, and functional validation</li>
<li>Understanding of user adoption strategies, training, and change management</li>
<li>Familiarity with solution management and environment governance</li>
</ul>
Deliverables &amp; Expectations
<ul>
<li>Functional specifications</li>
<li>User training materials</li>
<li>Adoption and optimization support</li>
</ul>