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Deservely Technologies Pvt Ltd

Experience Required: 9+ Years
Location:&nbsp;Remote
Role Overview
We are seeking a Senior Python Support Engineer with strong expertise in Core Python and production support. This role is primarily focused on supporting and maintaining business-critical applications, troubleshooting production issues, analyzing system behavior, and ensuring operational stability.
The role involves approximately 70% production/application support and 30% development and enhancements. The ideal candidate should be comfortable investigating complex technical issues, working with databases, APIs, cloud storage systems, and making code-level fixes when required.
Candidates coming from Application Support, Production Support, Technical Support Engineering, or Support Engineering backgrounds with strong Python development skills are highly preferred.
Key ResponsibilitiesProduction Support (70%)
<ul>
<li>Monitor, troubleshoot, and resolve production incidents and application issues.</li>
<li>Perform root cause analysis (RCA) for recurring problems and implement preventive solutions.</li>
<li>Investigate application logs, database records, API failures, and system performance issues.</li>
<li>Work closely with customers, support teams, and engineering teams to resolve critical incidents.</li>
<li>Analyze and resolve issues related to file processing, data pipelines, integrations, and scheduled jobs.</li>
<li>Support applications interacting with AWS S3, databases, and external APIs.</li>
<li>Ensure SLA adherence and timely resolution of production issues.</li>
<li>Participate in on-call support rotations when required.</li>
<li>Create support documentation, knowledge base articles, and incident reports.</li>
</ul>
Development &amp; Enhancements (30%)
<ul>
<li>Develop bug fixes, minor enhancements, and automation scripts using Python.</li>
<li>Improve application performance and reliability through code optimization.</li>
<li>Build and maintain API integrations with third-party systems.</li>
<li>Develop utilities for file processing and data transformation.</li>
<li>Implement database enhancements and query optimizations.</li>
<li>Support cloud-based storage and processing workflows using AWS S3.</li>
</ul>
Mandatory Technical SkillsCore Python (Must Have - In Depth)
<ul>
<li>Strong expertise in Python fundamentals and advanced concepts.</li>
<li>Deep understanding of OOP, exception handling, decorators, generators, iterators, multithreading, and multiprocessing.</li>
<li>Ability to debug and troubleshoot complex production issues at the code level.</li>
</ul>
API Integration &amp; Troubleshooting
<ul>
<li>Strong experience working with REST APIs.</li>
<li>Ability to diagnose API failures, authentication issues, timeout errors, and integration problems.</li>
<li>Experience with JSON, HTTP protocols, OAuth, JWT, and API security concepts.</li>
</ul>
Database &amp; SQL
<ul>
<li>Strong experience interacting with relational databases.</li>
<li>Expertise in writing complex SQL queries involving:
<ul>
<li>Joins</li>
<li>Subqueries</li>
<li>Aggregations</li>
<li>Stored Procedures</li>
<li>Query Optimization</li>
</ul>
</li>
<li>Experience with MySQL, PostgreSQL, SQL Server, Oracle, or similar databases.</li>
</ul>
File Handling
<ul>
<li>Experience processing CSV, JSON, XML, Excel, and text files.</li>
<li>Strong understanding of file-based integrations and batch processing.</li>
</ul>
AWS S3
<ul>
<li>Experience working with Amazon S3 for file storage and retrieval.</li>
<li>Hands-on knowledge of Boto3 and S3 operations.</li>
</ul>
Date &amp; Time Processing
<ul>
<li>Strong understanding of Python datetime modules.</li>
<li>Experience handling timezone conversions, date calculations, scheduling, and timestamp management.</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience in Production Support or Application Support environments.</li>
<li>Experience supporting customer-facing enterprise applications.</li>
<li>Familiarity with Linux/Unix environments.</li>
<li>Exposure to monitoring and logging tools.</li>
<li>Strong analytical, troubleshooting, and debugging skills.</li>
<li>Excellent communication and stakeholder management abilities.</li>
</ul>
Ideal Candidate Profile
<ul>
<li>9+ years of experience in Python-based applications.</li>
<li>Strong production support mindset with the ability to troubleshoot independently.</li>
<li>Comfortable working in a 70% support and 30% development role.</li>
<li>Excellent problem-solving skills and attention to detail.</li>
<li>Ability to work effectively in a remote and distributed team environment.</li>
<li>Experience handling critical incidents and high-priority production issues.</li>
</ul>