<div>Delaplex is a leading US-based global technology consultancy and services firm specializing in actionable, value-driven solutions that empower businesses to excel, adapt, and thrive. Our innovative team of technology experts and product specialists delivers modern, tailored solutions aligned with each client's unique goals. Since 2008, Delaplex has built a reputation for excellence and trust by prioritizing client satisfaction and consistently going above and beyond. We have established Enterprise Centers of Excellence as specialized knowledge hubs focused on key business areas. With a presence across the globe, the Delaplex team has the ability to share diverse ideas, truly be immersed in global cultures, and experience the international community.</div>

Delaplex

About the Role&nbsp; We are seeking an experienced Atlassian Business Analyst with a strong focus on testing, UAT&nbsp; coordination, deployment planning, and Hypercare execution to support a strategic migration&nbsp; from Atlassian Data Center to Atlassian Cloud (Jira and Confluence). This role is central to&nbsp; ensuring a high-quality, well-governed, and minimally disruptive transition for our engineering,&nbsp; IT, and business teams. You will own the end-to-end testing lifecycle, lead UAT coordination&nbsp; and execution, drive defect triage and reporting, and serve as a key orchestrator of deployment&nbsp; and Hypercare activities — while acting as a critical liaison between technical teams,&nbsp; stakeholders, and vendors.&nbsp; Key Responsibilities&nbsp; ? Testing Strategy &amp; Execution&nbsp; • Define, own, and execute a comprehensive end-to-end testing strategy across all migration&nbsp; phases, including functional, regression, integration, and smoke testing&nbsp; • Develop detailed test plans, test cases, and test scripts aligned to migration scope, integration&nbsp; dependencies, and business-critical workflows&nbsp; • Coordinate and execute testing across Jira Software, Jira Service Management, and&nbsp; Confluence — validating workflows, schemes, permissions, project configurations, and&nbsp; Marketplace app functionality in the Cloud environment&nbsp; • Validate that all integrations (CI/CD pipelines, REST API consumers, third-party apps) are&nbsp; functioning as expected post-migration&nbsp; • Maintain a centralized test case repository and ensure traceability from requirements through&nbsp; test execution and sign-off&nbsp; ? UAT Coordination &amp; Execution&nbsp; • Serve as the primary coordinator for all UAT activities, managing scheduling, participant&nbsp; onboarding, environment readiness, and execution tracking&nbsp; • Partner with business stakeholders, integration owners, and platform teams to define UAT&nbsp; scope, entry/exit criteria, and acceptance standards&nbsp; • Facilitate UAT sessions, providing guidance and real-time support to testers throughout&nbsp; execution cycles&nbsp; • Track UAT progress against plan, proactively identifying blockers and escalating risks to keep&nbsp; execution on schedule&nbsp; • Obtain and document formal UAT sign-off from stakeholders prior to go-live authorization&nbsp; ?. �. � Defect Triage, Tracking &amp; Reporting&nbsp; • Lead defect triage sessions, facilitating prioritization discussions with technical and business&nbsp; stakeholders to assess severity, impact, and resolution ownership&nbsp; • Maintain a structured defect log (in Jira), ensuring all issues are clearly documented with&nbsp; reproduction steps, severity ratings, ownership, and resolution status&nbsp; • Produce regular testing status reports and defect dashboards for project leadership, surfacing&nbsp; trends, blockers, and go/no-go risk indicators&nbsp; • Track defects through the full lifecycle — from identification through resolution, retest, and&nbsp; closure — ensuring nothing falls through the cracks&nbsp; • Define and enforce defect SLAs in alignment with migration risk thresholds and go-live criteria&nbsp; �. s7 Deployment Planning &amp; Execution&nbsp; • Collaborate with technical leads and project managers to develop detailed deployment plans,&nbsp; including cutover sequencing, task ownership, timing windows, and dependency mapping&nbsp; • Maintain and manage cutover runbooks and checklists, ensuring all pre-cutover, during-&nbsp; cutover, and post-cutover steps are clearly defined and assigned&nbsp; • Develop and maintain rollback plans with clearly defined trigger criteria and execution steps&nbsp; • Coordinate with Atlassian, third-party vendors, and internal platform teams during migration&nbsp; execution windows to ensure smooth, on-plan delivery&nbsp; • Track deployment task completion in real time during cutover events, flagging deviations and&nbsp; driving rapid decision-making&nbsp; �) � Hypercare Planning &amp; Execution&nbsp; • Design and own the Hypercare plan, defining support coverage models, escalation paths,&nbsp; monitoring checkpoints, and issue response SLAs for the post-go-live stabilization period&nbsp; • Serve as the Hypercare execution lead, coordinating daily standups, issue intake, triage, and&nbsp; resolution tracking during the stabilization window&nbsp; • Monitor system health, integration performance, and user-reported issues in real time following&nbsp; migration go-live&nbsp; • Produce daily Hypercare status reports summarizing open issues, resolution progress, user&nbsp; impact, and overall system stability&nbsp; • Define and manage the criteria for Hypercare exit, ensuring all critical issues are resolved and&nbsp; stakeholders formally acknowledge transition to steady-state support –? Planning, Risk &amp; Dependency Management&nbsp; • Maintain a RAID log (Risks, Assumptions, Issues, Dependencies) with a focus on testing and&nbsp; deployment risks&nbsp; • Identify and escalate blockers that could impact UAT completion, deployment readiness, or&nbsp; Hypercare stability&nbsp; • Collaborate with integration owners to ensure all connected systems are included in test scope&nbsp; and deployment sequencing&nbsp; • Support go/no-go decision-making by providing clear, data-driven readiness assessments&nbsp; based on testing outcomes and open defect status&nbsp; �) � Documentation &amp; Reporting&nbsp; • Create and maintain migration documentation including test plans, UAT coordination guides,&nbsp; defect triage logs, deployment runbooks, cutover checklists, and Hypercare playbooks&nbsp; • Develop stakeholder-facing status reports and dashboards that translate technical testing and&nbsp; deployment details into clear, actionable insights&nbsp; • Ensure all documentation is version-controlled and kept current throughout all migration&nbsp; phases&nbsp; • Post-Migration Optimization User Training: Updating documentation and training users on the&nbsp; differences between Data Center and Cloud functionality.&nbsp; Required Qualifications&nbsp; • 5+ years of experience as a Business Analyst or QA/Testing Coordinator, with at least 2+&nbsp; years focused on Atlassian platforms (Jira Software, Jira Service Management, Confluence)&nbsp; • Demonstrated experience leading UAT coordination and execution on large-scale platform&nbsp; migrations or enterprise system implementations&nbsp; • Proven track record managing defect triage processes, including logging, prioritization,&nbsp; tracking, and reporting through resolution&nbsp; • Experience developing and executing deployment runbooks, cutover plans, and rollback&nbsp; strategies&nbsp; • Hands-on experience designing and executing Hypercare support models for post-go-live&nbsp; stabilization&nbsp; • Strong proficiency with Jira for defect tracking and reporting (dashboards, filters, and custom&nbsp; reports)&nbsp; • Experience with Atlassian Data Center to Cloud migrations or large-scale Atlassian platform&nbsp; upgrades, Specifically the differences in API and functionality between Data Center and Cloud&nbsp; • Strong understanding of Jira and Confluence administration, including workflows, schemes,&nbsp; permissions, and project configurations&nbsp; • Excellent organizational, communication, and stakeholder management skills with the ability to&nbsp; drive accountability across cross-functional teams&nbsp; Preferred Qualifications&nbsp; • Familiarity with Atlassian Cloud migration tools (Jira Cloud Migration Assistant, Confluence&nbsp; Cloud Migration Assistant)&nbsp; • Experience with enterprise SSO/SAML integrations (Okta) in the context of Atlassian Cloud&nbsp; testing and validation&nbsp; • Knowledge of Atlassian Access / Guard and cloud security/governance features&nbsp; • Background in ITSM or DevOps environments&nbsp; • Experience working in a cybersecurity or high-compliance technology environment&nbsp; • Familiarity with tools such as ServiceNow, Salesforce, GitLab, Jenkins, Slack, or similar that&nbsp; commonly integrate with Jira/Confluence&nbsp; What You'll Bring&nbsp; • A structured, execution-focused approach to managing complex testing and deployment&nbsp; workstreams in a fast-moving enterprise environment&nbsp; • The ability to drive accountability across stakeholders, testers, and technical teams to keep&nbsp; UAT and deployment activities on track&nbsp; • A sharp eye for defect patterns and risk signals, translating testing data into clear go/no-go&nbsp; recommendations for leadership&nbsp; • A proactive, calm-under-pressure mindset — especially during high-stakes cutover and&nbsp; Hypercare windows&nbsp; • Comfort operating in a fast-paced, security-focused enterprise environment where precision&nbsp; and reliability are non-negotiable