<div>CarInfo is currently serving more than 5 crore app users, who have either started their car ownership journey, or made it more affordable, with us. To further expand our reach in India, we’re looking for people to join us. Hit us up if you’re interested, especially if you like the automobile industry.</div>

CarInfo

<div><strong>Key Responsibilities:</strong></div><ul><li>Respond promptly to customer queries via chat, calls, and emails.</li><li>Provide accurate, valid, and complete information using the right tools and resources.</li><li>Identify customer needs and help resolve issues effectively.</li><li>Maintain records of customer interactions, process customer accounts, and file documents.</li><li>Escalate unresolved issues to the appropriate internal teams when necessary.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Assist in improving customer service processes and overall experience.</li><li>Collaborate with team members to ensure efficient and high-quality support.</li><li>Meet performance targets and KPIs, including response time and customer satisfaction.</li></ul><div><strong>Requirements:</strong></div><ul><li>Proven experience in customer support or a related role.</li><li>Excellent verbal and written communication skills.</li><li>Proficiency in handling customer interactions through chat, calls, and emails.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Familiarity with CRM systems and support tools is an advantage.</li><li>Patience and empathy while dealing with customers.</li><li>Ability to work in a fast-paced and dynamic environment.</li><li>Flexibility to work in shifts, if required.</li></ul><div><strong>Preferred Qualifications:</strong></div><ul><li>Bachelor's degree in any discipline.</li><li>Previous experience in a BPO, E-commerce, or SaaS-based customer support environment is a plus.</li><li>Knowledge of multiple languages is an added advantage.</li></ul><div><strong>Benefits:</strong></div><ul><li>Competitive salary and performance incentives.</li><li>Opportunity to work in a dynamic and supportive environment.</li><li>Career growth and learning opportunities.</li><li>Health and wellness benefits.</li></ul><div><br></div>