<div>We provide IT Managed Services, Business Solutions, &amp; Offshore ITES Consultation to enable our clients to do what they do best. We help entrepreneurs &amp; organizations adapt their business and operating models to the rapidly evolving customer landscape, resulting in a strategic plan to drive sustainable growth for years to come.</div>

BU Consultants

<h3>Job Description</h3>
Position Title: HR Operations Manager
Location: REMOTE PAN-INDIA
Experience: 3–6 years
Industry: IT Consulting / Staff Augmentation
Client Focus: FAANG (with specific experience supporting Amazon)
Type: Full-Time
***Must have recent experience as an HR Operations Manager in an IT Consultancy/Staffing Company***
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<h3>About the Role:</h3>
We are seeking a dynamic and detail-oriented HR Operations Manager with deep expertise in workforce strategy, delivery operations, and HR program execution within IT consulting/staffing environments. This role is ideal for someone who has successfully driven staff augmentation initiatives with high-profile clients like Amazon, particularly in deploying Software Development Engineers (SDEs) across multiple business units.
The individual will play a pivotal role in aligning internal operational capabilities with external client demands, ensuring scalable, efficient, and compliant talent deployment for long-term success.
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<h3>Key Responsibilities:</h3>
<h4>Strategic Workforce Planning &amp; Delivery:</h4>
<ul>
<li>
Lead strategic initiatives for scaling SDE deployments into Amazon (and similar FAANG clients), aligning delivery capacity with project demand forecasts.
</li>
<li>
Design, refine, and implement operational playbooks for full-lifecycle staff augmentation: sourcing, onboarding, compliance, billing, and retention.
</li>
</ul>
<h4>FAANG Client Strategy Execution:</h4>
<ul>
<li>
Build and manage operational frameworks specifically tailored to Amazon’s vendor protocols and contingent workforce requirements.
</li>
<li>
Oversee high-stakes delivery pipelines, ensuring timely onboarding of SDEs and smooth transitions across projects or geographies.
</li>
<li>
Act as a strategic liaison between client stakeholders (Amazon Vendor Managers/MSP teams) and internal account managers, recruiting leads, and HR partners.
</li>
</ul>
<h4>Operations &amp; Process Optimization:</h4>
<ul>
<li>
Identify inefficiencies across delivery operations and develop solutions that enhance turnaround time, onboarding speed, and compliance accuracy.
</li>
<li>
Leverage data and reporting (ATS/HRIS insights) to monitor KPIs like onboarding velocity, offer-to-join ratio, resource utilization, and extension/roll-off trends.
</li>
</ul>
<h4>Compliance, Risk, and Client Readiness:</h4>
<ul>
<li>
Ensure all operational processes adhere to client-specific audit standards (e.g., Amazon's compliance framework, data privacy rules, background screening).
</li>
<li>
Maintain and improve documentation workflows for SOWs, VMS entries (Beeline, Fieldglass), consultant contracts, and visa status management.
</li>
</ul>
<h4>Team Leadership &amp; Stakeholder Management:</h4>
<ul>
<li>
Mentor delivery coordinators, onboarding teams, and HR specialists to align execution with client priorities.
</li>
<li>
Drive stakeholder engagement with cross-functional teams (HR, Legal, Tech, Recruiting) for seamless execution of talent strategies.
</li>
</ul>
<h3>Required Skills &amp; Qualifications:</h3>
<ul>
<li>
7+ years in strategic operations, HR delivery, or program management in IT consulting or staff augmentation firms.
</li>
<li>
Proven track record placing SDEs or technical consultants at Amazon, with a deep understanding of their hiring workflows and VMS systems.
</li>
<li>
Strong working knowledge of workforce operations, vendor engagement models, and delivery SLAs in a high-growth, multi-client environment.
</li>
<li>
Demonstrated ability to manage complex programs, lead cross-functional teams, and implement data-driven operational strategies.
</li>
<li>
Proficiency in tools like Jira, Trello, Greenhouse, BambooHR, SuccessFactors, and project tracking/reporting systems.
</li>
</ul>
<h3>Preferred:</h3>
<ul>
<li>
Hands-on experience with Amazon’s Contingent Workforce Program, onboarding portals, or vendor compliance tools.
</li>
<li>
Understanding of India &amp; APAC hiring and resource mobility planning.
</li>
<li>
MBA or relevant master’s degree in Operations, HR Strategy, or Business Management is a plus.
</li>
</ul>