<div>E-commerce used to be about ads.</div><div>Now, it’s about conversations.</div><div> </div><div>BiteSpeed sits at the center of that shift—helping brands run marketing, support, and sales through AI-powered conversations across WhatsApp, Email, SMS, and Instagram.</div><div> </div><div>We’re an AI-native platform that enables brands to engage every customer like their only customer—personal, at scale.</div><div>From emerging D2C brands to category leaders like Dot &amp; Key, Bombay Shaving Company, Mokobara, Zouk, and mCaffeine, 5,000+ brands across 50+ countries trust BiteSpeed to turn conversations into 25%+ of their revenue.</div><div> </div><div>We don’t just help brands talk.</div><div>We help them grow.</div><div> </div>

BiteSpeed

About BiteSpeed
Hey&nbsp;there!&nbsp;We&nbsp;are&nbsp;a&nbsp;Sequoia&nbsp;backed&nbsp;SaaS&nbsp;startup&nbsp;on&nbsp;a&nbsp;mission&nbsp;to&nbsp;help&nbsp;e-commerce&nbsp;brands&nbsp;embrace&nbsp;conversational&nbsp;commerce as&nbsp;the&nbsp;future&nbsp;of&nbsp;selling&nbsp;online.
Currently,&nbsp;2000+&nbsp;Shopify&nbsp;brands&nbsp;across&nbsp;50+&nbsp;countries&nbsp;use&nbsp;BiteSpeed&nbsp;to&nbsp;drive 20%+ revenue doing&nbsp;everything&nbsp;from&nbsp;Whatsapp&nbsp;marketing&nbsp;to&nbsp;chatbots&nbsp;&amp;&nbsp;handling&nbsp;support&nbsp;across&nbsp;channels.


About the role
At BiteSpeed, providing the&nbsp;highest&nbsp;level&nbsp;of&nbsp;support possible has been a priority from Day 0. We have a track record of&nbsp;200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this.&nbsp;
We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up.

What you’ll do
<ul>
<li>This&nbsp;role&nbsp;is&nbsp;a&nbsp;mix&nbsp;of&nbsp;supporting&nbsp;customers&nbsp;who&nbsp;reach&nbsp;out&nbsp;over&nbsp;live&nbsp;chat,&nbsp;calls&nbsp;&amp;&nbsp;emails.</li>
<li>You'll&nbsp;be&nbsp;chatting with e- commerce business owners&nbsp;globally&nbsp;(50+&nbsp;countries),&nbsp;understanding&nbsp;how&nbsp;they&nbsp;run&nbsp;their&nbsp;business&nbsp;&amp;&nbsp;helping&nbsp;them&nbsp;setup&nbsp;our&nbsp;product&nbsp;to&nbsp;make&nbsp;them&nbsp;successful.</li>
<li>Recording&nbsp;and&nbsp;segregating&nbsp;technical&nbsp;issues&nbsp;and&nbsp;product&nbsp;requests&nbsp;from&nbsp;customers&nbsp;and&nbsp;routing&nbsp;them&nbsp;to&nbsp;product&nbsp;team.</li>
<li>Understanding&nbsp;roadblocks&nbsp;in&nbsp;product&nbsp;activation&nbsp;by&nbsp;watching&nbsp;videos&nbsp;of&nbsp;customers&nbsp;using&nbsp;the&nbsp;product&nbsp;and&nbsp;passing&nbsp;UI/UX&nbsp;suggestions&nbsp;to&nbsp;product&nbsp;team.</li>
</ul>

What makes you a good fit
<ul>
<li>You&nbsp;care&nbsp;about&nbsp;creating&nbsp;a&nbsp;software&nbsp;service&nbsp;experience&nbsp;that&nbsp;parallels&nbsp;a&nbsp;Michelin&nbsp;star&nbsp;Italian&nbsp;restaurant.</li>
<li>You&nbsp;genuinely&nbsp;like&nbsp;helping&nbsp;people&nbsp;and&nbsp;making&nbsp;them&nbsp;successful.</li>
<li>You&nbsp;have&nbsp;a&nbsp;basic&nbsp;knowledge&nbsp;of&nbsp;SQL,&nbsp;JavaScript,&nbsp;Postman&nbsp;API&nbsp;testing&nbsp;and&nbsp;web&nbsp;debugging/analytics(not&nbsp;a&nbsp;hard&nbsp;requirement).</li>
<li>Experience&nbsp;at&nbsp;an&nbsp;early&nbsp;stage&nbsp;SaaS&nbsp;startup&nbsp;would&nbsp;be&nbsp;a&nbsp;plus(this&nbsp;is&nbsp;not&nbsp;a&nbsp;hard&nbsp;requirement).</li>
<li>You&nbsp;have&nbsp;a&nbsp;genuine&nbsp;interest&nbsp;in&nbsp;conversations&nbsp;with&nbsp;people&nbsp;from&nbsp;different&nbsp;backgrounds&nbsp;to&nbsp;learn&nbsp;about&nbsp;their&nbsp;lives.</li>
</ul>

Salary and Location
Location: Bangalore
Expected&nbsp;CTC: We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team.
Our Purpose
At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we’re trying to create.
Our&nbsp;purpose&nbsp;is&nbsp;about&nbsp;why&nbsp;we’re&nbsp;here&nbsp;and&nbsp;what&nbsp;we&nbsp;care&nbsp;about:-
<ul>
<li>Personal&nbsp;Transformation</li>
<li>Wealth&nbsp;Creation</li>
<li>Winning&nbsp;Together</li>
</ul>

Our Values
Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.
We&nbsp;have&nbsp;5&nbsp;core&nbsp;values:-
<ul>
<li>Go&nbsp;Above&nbsp;And&nbsp;Beyond</li>
<li>Making&nbsp;Things&nbsp;Happen</li>
<li>Say&nbsp;It&nbsp;Like&nbsp;It&nbsp;Is</li>
<li>Progress&nbsp;Over&nbsp;Perfection</li>
<li>Don’t&nbsp;Take&nbsp;Yourself&nbsp;Seriously,&nbsp;Take&nbsp;Your&nbsp;Work&nbsp;Seriously</li>
</ul>

Perks &amp; Benefits
Small things we’ve done to ensure we take care of our wellness, learning &amp; keep things fun:-
<ul>
<li>Health&nbsp;Insurance&nbsp;-&nbsp;Health&nbsp;insurance&nbsp;cover&nbsp;and&nbsp;accident&nbsp;coverage&nbsp;for&nbsp;extra&nbsp;cushion&nbsp;and&nbsp;mental&nbsp;peace&nbsp;when&nbsp;rainy&nbsp;days&nbsp;hit&nbsp;us.</li>
<li>Quarterly&nbsp;Off-sites&nbsp;-&nbsp;Quarterly&nbsp;off-sites&nbsp;are&nbsp;a&nbsp;core&nbsp;part&nbsp;of&nbsp;the&nbsp;BiteSpeed&nbsp;culture.&nbsp;Our&nbsp;off-sites&nbsp;range&nbsp;from&nbsp;intense&nbsp;quarter&nbsp;planning&nbsp;sessions&nbsp;to&nbsp;crazy&nbsp;mafia&nbsp;nights&nbsp;and&nbsp;competitive&nbsp;cricket&nbsp;matches&nbsp;(with&nbsp;a&nbsp;lot&nbsp;of&nbsp;trash&nbsp;talking).</li>
<li>Cult&nbsp;Fitness&nbsp;Membership&nbsp;-&nbsp;All&nbsp;work&nbsp;and&nbsp;no&nbsp;play&nbsp;makes&nbsp;jack&nbsp;a&nbsp;dull&nbsp;boy.&nbsp;Cult&nbsp;Fit&nbsp;and&nbsp;Cult&nbsp;Play&nbsp;passes&nbsp;to&nbsp;make&nbsp;sure&nbsp;we&nbsp;hit&nbsp;the&nbsp;gym&nbsp;more&nbsp;often.</li>
<li>Personal&nbsp;Development&nbsp;-&nbsp;We&nbsp;sponsor&nbsp;courses,&nbsp;conference&nbsp;tickets,&nbsp;books&nbsp;on&nbsp;a&nbsp;case&nbsp;to&nbsp;case&nbsp;basis&nbsp;to&nbsp;ensure&nbsp;we’re&nbsp;constantly&nbsp;growing.</li>
<li>Salary&nbsp;In&nbsp;Advance&nbsp;-&nbsp;Trust&nbsp;first,&nbsp;by&nbsp;default.&nbsp;We&nbsp;pay&nbsp;out&nbsp;salaries&nbsp;in&nbsp;the&nbsp;first&nbsp;week&nbsp;of&nbsp;the&nbsp;month.</li>
</ul>