<div>E-commerce used to be about ads.</div><div>Now, it’s about conversations.</div><div> </div><div>BiteSpeed sits at the center of that shift—helping brands run marketing, support, and sales through AI-powered conversations across WhatsApp, Email, SMS, and Instagram.</div><div> </div><div>We’re an AI-native platform that enables brands to engage every customer like their only customer—personal, at scale.</div><div>From emerging D2C brands to category leaders like Dot &amp; Key, Bombay Shaving Company, Mokobara, Zouk, and mCaffeine, 5,000+ brands across 50+ countries trust BiteSpeed to turn conversations into 25%+ of their revenue.</div><div> </div><div>We don’t just help brands talk.</div><div>We help them grow.</div><div> </div>

BiteSpeed

About BiteSpeed
Hey&nbsp;there!&nbsp;We&nbsp;are&nbsp;a&nbsp;Sequoia-backed&nbsp;SaaS&nbsp;startup building an AI-native Marketing, Support &amp; Sales suite for&nbsp;e-commerce brands.&nbsp; We’re&nbsp;currently&nbsp;working&nbsp;with&nbsp;3000+ e-commerce brands&nbsp;globally&nbsp;across&nbsp;50+&nbsp;countries&nbsp;and&nbsp;are&nbsp;fortunate&nbsp;to&nbsp;have&nbsp;raised&nbsp;$5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal &amp; more backing us.
Check&nbsp;out&nbsp;more&nbsp;about&nbsp;us&nbsp;here&nbsp;- https://www.bitespeed.co/ and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - https://apps.shopify.com/bitespeed-fb-messenger-chatbot (we openly brag about this 😉)
We’ve&nbsp;had&nbsp;some&nbsp;solid&nbsp;investors&nbsp;back&nbsp;us (making&nbsp;it&nbsp;easier&nbsp;for&nbsp;you&nbsp;to&nbsp;stalk&nbsp;us&nbsp;since&nbsp;you’d&nbsp;do&nbsp;this&nbsp;anyway):-
<ul>
<li>BiteSpeed&nbsp;Raises&nbsp;USD&nbsp;3.5M&nbsp;Funding,&nbsp;Led&nbsp;by&nbsp;Peak&nbsp;XV’s&nbsp;Surge-&nbsp;https://www.businesswireindia.com/e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html</li>
<li>E-commerce&nbsp;AI&nbsp;start-up&nbsp;BiteSpeed&nbsp;raises&nbsp;$3.5&nbsp;million&nbsp;funding&nbsp;led&nbsp;by&nbsp;Peak&nbsp;XV’s&nbsp;Surge-&nbsp;https://www.thehindubusinessline.com/info-tech/e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge/article68863058.ece</li>
<li>BiteSpeed&nbsp;Raises&nbsp;$1.9&nbsp;Million&nbsp;Seed&nbsp;Funding&nbsp;From&nbsp;Sequoia&nbsp;India's&nbsp;Surge-&nbsp;https://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414</li>
</ul>

About the role
We&nbsp;want&nbsp;to&nbsp;keep&nbsp;our&nbsp;customers&nbsp;for&nbsp;life.&nbsp;To&nbsp;do&nbsp;that,&nbsp;customer&nbsp;success&nbsp;is&nbsp;probably&nbsp;going&nbsp;to&nbsp;be&nbsp;our&nbsp;most&nbsp;important&nbsp;function&nbsp;and&nbsp;we&nbsp;want&nbsp;to&nbsp;treat&nbsp;it&nbsp;like&nbsp;that.&nbsp;So&nbsp;far&nbsp;our&nbsp;customer&nbsp;success&nbsp;function&nbsp;has&nbsp;been&nbsp;founder-led,&nbsp;we&nbsp;have&nbsp;a&nbsp;track&nbsp;record&nbsp;of&nbsp;250+&nbsp;5-star&nbsp;reviews&nbsp;and&nbsp;the&nbsp;envious&nbsp;net&nbsp;negative&nbsp;churn (to&nbsp;the&nbsp;extent&nbsp;where&nbsp;some&nbsp;of&nbsp;our&nbsp;customers&nbsp;pay&nbsp;5-10X&nbsp;of&nbsp;what&nbsp;they&nbsp;started&nbsp;with).
We're&nbsp;now&nbsp;at&nbsp;a&nbsp;point&nbsp;where&nbsp;we’ve&nbsp;scaled&nbsp;10X&nbsp;in&nbsp;the&nbsp;past&nbsp;year&nbsp;and&nbsp;to&nbsp;do&nbsp;that&nbsp;again&nbsp;next&nbsp;year&nbsp;we&nbsp;want&nbsp;to&nbsp;double&nbsp;down&nbsp;on&nbsp;our&nbsp;existing&nbsp;customers.&nbsp;This&nbsp;role&nbsp;involves&nbsp;owning&nbsp;customer&nbsp;retention&nbsp;and&nbsp;making&nbsp;them&nbsp;true&nbsp;fans&nbsp;of&nbsp;BiteSpeed&nbsp;while&nbsp;also&nbsp;listening&nbsp;to&nbsp;customer&nbsp;feedback&nbsp;to&nbsp;form&nbsp;a&nbsp;pipe&nbsp;of&nbsp;customer&nbsp;insights&nbsp;for&nbsp;our&nbsp;product&nbsp;team.

What you’ll do
<ul>
<li>Your&nbsp;core&nbsp;job&nbsp;is&nbsp;to&nbsp;own&nbsp;our&nbsp;customer&nbsp;relationships,&nbsp;make&nbsp;them&nbsp;successful&nbsp;and&nbsp;fans&nbsp;of&nbsp;BiteSpeed.</li>
<li>Client&nbsp;onboarding,&nbsp;tracking&nbsp;product&nbsp;adoption&nbsp;for&nbsp;our&nbsp;enterprise&nbsp;customers,&nbsp;ensuring&nbsp;they&nbsp;are&nbsp;getting&nbsp;maximum&nbsp;value&nbsp;leading&nbsp;to&nbsp;upsells&nbsp;and&nbsp;expansion&nbsp;revenue.</li>
<li>Becoming&nbsp;a&nbsp;trusted&nbsp;product&nbsp;advisor&nbsp;for&nbsp;our&nbsp;customers,&nbsp;helping&nbsp;them&nbsp;with&nbsp;all&nbsp;the&nbsp;tricks&nbsp;of&nbsp;the&nbsp;trade&nbsp;to&nbsp;get&nbsp;maximum&nbsp;value&nbsp;from&nbsp;BiteSpeed.</li>
<li>Managing&nbsp;cross-sells&nbsp;for&nbsp;new&nbsp;products&nbsp;and&nbsp;renewals,&nbsp;owning&nbsp;expansion&nbsp;revenue&nbsp;at&nbsp;an&nbsp;account&nbsp;level.</li>
<li>Building&nbsp;the&nbsp;playbook&nbsp;for&nbsp;our&nbsp;customer&nbsp;success&nbsp;function&nbsp;to&nbsp;scale&nbsp;for&nbsp;the&nbsp;next&nbsp;stage&nbsp;of&nbsp;growth.</li>
</ul>

What makes you a good fit
<ul>
<li>You&nbsp;care&nbsp;about&nbsp;delivering&nbsp;a&nbsp;service&nbsp;experience&nbsp;that&nbsp;parallels&nbsp;a&nbsp;Michelin&nbsp;star&nbsp;Italian&nbsp;restaurant.</li>
<li>You&nbsp;genuinely&nbsp;like&nbsp;helping&nbsp;people&nbsp;and&nbsp;making&nbsp;them&nbsp;successful.</li>
<li>You&nbsp;have&nbsp;3+&nbsp;years&nbsp;of&nbsp;work&nbsp;experience&nbsp;in&nbsp;customer&nbsp;success&nbsp;with&nbsp;technical&nbsp;understanding&nbsp;of&nbsp;the&nbsp;product</li>
<li>You&nbsp;have&nbsp;a&nbsp;genuine&nbsp;interest&nbsp;in&nbsp;conversations&nbsp;with&nbsp;people&nbsp;from&nbsp;different&nbsp;backgrounds&nbsp;to&nbsp;learn&nbsp;about&nbsp;their&nbsp;lives.</li>
</ul>

Salary and Location
Location: Bangalore
Expected&nbsp;CTC:&nbsp;We&nbsp;pay&nbsp;on&nbsp;top&nbsp;of&nbsp;market&nbsp;standards&nbsp;with&nbsp;generous&nbsp;ESOPs&nbsp;for&nbsp;everyone&nbsp;in&nbsp;the&nbsp;team.

Our&nbsp;Way&nbsp;Of&nbsp;Life -&nbsp;https://www.notion.so/bitespeed/Way-Of-Life-At-BiteSpeed-44d9b9614d9641419da910189b1e9f8e.
Our Purpose
At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we’re trying to create.
Our&nbsp;purpose&nbsp;is&nbsp;about&nbsp;why&nbsp;we’re&nbsp;here&nbsp;and&nbsp;what&nbsp;we&nbsp;care&nbsp;about:-
<ul>
<li>Personal&nbsp;Transformation</li>
<li>Wealth&nbsp;Creation</li>
<li>Winning&nbsp;Together</li>
</ul>

Our Values
Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.
We&nbsp;have&nbsp;5&nbsp;core&nbsp;values:-
<ul>
<li>Go&nbsp;Above&nbsp;And&nbsp;Beyond</li>
<li>Making&nbsp;Things&nbsp;Happen</li>
<li>Say&nbsp;It&nbsp;Like&nbsp;It&nbsp;Is</li>
<li>Progress&nbsp;Over&nbsp;Perfection</li>
<li>Don’t&nbsp;Take&nbsp;Yourself&nbsp;Seriously,&nbsp;Take&nbsp;Your&nbsp;Work&nbsp;Seriously</li>
</ul>

Perks &amp; Benefits
Small things we’ve done to ensure we take care of our wellness, learning &amp; keep things fun:-
<ul>
<li>Health&nbsp;Insurance&nbsp;-&nbsp;Health&nbsp;insurance&nbsp;cover&nbsp;and&nbsp;accident&nbsp;coverage&nbsp;for&nbsp;extra&nbsp;cushion&nbsp;and&nbsp;mental&nbsp;peace&nbsp;when&nbsp;rainy&nbsp;days&nbsp;hit&nbsp;us.</li>
<li>Quarterly&nbsp;Off-sites&nbsp;-&nbsp;Quarterly&nbsp;off-sites&nbsp;are&nbsp;a&nbsp;core&nbsp;part&nbsp;of&nbsp;the&nbsp;BiteSpeed&nbsp;culture.&nbsp;Our&nbsp;off-sites&nbsp;range&nbsp;from&nbsp;intense&nbsp;quarter&nbsp;planning&nbsp;sessions&nbsp;to&nbsp;crazy&nbsp;mafia&nbsp;nights&nbsp;and&nbsp;competitive&nbsp;cricket&nbsp;matches&nbsp;(with&nbsp;a&nbsp;lot&nbsp;of&nbsp;trash&nbsp;talking).</li>
<li>Cult&nbsp;Fitness&nbsp;Membership&nbsp;-&nbsp;All&nbsp;work&nbsp;and&nbsp;no&nbsp;play&nbsp;makes&nbsp;jack&nbsp;a&nbsp;dull&nbsp;boy.&nbsp;Cult&nbsp;Fit&nbsp;and&nbsp;Cult&nbsp;Play&nbsp;passes&nbsp;to&nbsp;make&nbsp;sure&nbsp;we&nbsp;hit&nbsp;the&nbsp;gym&nbsp;more&nbsp;often.</li>
<li>Personal&nbsp;Development&nbsp;-&nbsp;We&nbsp;sponsor&nbsp;courses,&nbsp;conference&nbsp;tickets,&nbsp;books&nbsp;on&nbsp;a&nbsp;case&nbsp;to&nbsp;case&nbsp;basis&nbsp;to&nbsp;ensure&nbsp;we’re&nbsp;constantly&nbsp;growing.</li>
<li>Salary&nbsp;In&nbsp;Advance&nbsp;-&nbsp;Trust&nbsp;first,&nbsp;by&nbsp;default.&nbsp;We&nbsp;pay&nbsp;out&nbsp;salaries&nbsp;in&nbsp;the&nbsp;first&nbsp;week&nbsp;of&nbsp;the&nbsp;month.</li>
</ul>

How to apply?
If&nbsp;this&nbsp;sounds&nbsp;interesting&nbsp;drop&nbsp;a&nbsp;personal&nbsp;note&nbsp;with&nbsp;why&nbsp;you'd&nbsp;want&nbsp;to&nbsp;work&nbsp;with&nbsp;us&nbsp;and&nbsp;what&nbsp;makes&nbsp;you&nbsp;a&nbsp;good&nbsp;fit&nbsp;on&nbsp;talent@bitespeed.co.
Know&nbsp;someone&nbsp;who&nbsp;might&nbsp;be&nbsp;a&nbsp;great&nbsp;fit?&nbsp;Refer&nbsp;them&nbsp;to&nbsp;us,&nbsp;if&nbsp;they&nbsp;end&nbsp;up&nbsp;joining&nbsp;we'll&nbsp;send&nbsp;you&nbsp;an&nbsp;Apple&nbsp;Airpods&nbsp;Pro as&nbsp;a&nbsp;gesture&nbsp;of&nbsp;thanks!
For any queries feel free to write to talent@bitespeed.co.