<div>E-commerce used to be about ads.</div><div>Now, it’s about conversations.</div><div> </div><div>BiteSpeed sits at the center of that shift—helping brands run marketing, support, and sales through AI-powered conversations across WhatsApp, Email, SMS, and Instagram.</div><div> </div><div>We’re an AI-native platform that enables brands to engage every customer like their only customer—personal, at scale.</div><div>From emerging D2C brands to category leaders like Dot &amp; Key, Bombay Shaving Company, Mokobara, Zouk, and mCaffeine, 5,000+ brands across 50+ countries trust BiteSpeed to turn conversations into 25%+ of their revenue.</div><div> </div><div>We don’t just help brands talk.</div><div>We help them grow.</div><div> </div>

BiteSpeed

About BiteSpeed
Hey there! We are a&nbsp;Sequoia backed SaaS startup&nbsp;on a mission to help&nbsp;e-commerce&nbsp;brands embrace&nbsp;conversational commerce as the future of selling online.
Currently,&nbsp;2000+ Shopify brands&nbsp;across&nbsp;50+ countries&nbsp;use BiteSpeed to&nbsp;drive 20%+ revenue doing everything from Whatsapp marketing to chatbots &amp; handling support across channels.

About the role
We want to keep our&nbsp;customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been&nbsp;founder-led,&nbsp;we have a track record of 250+ 5-star reviews and the envious&nbsp;net negative churn (to the extent where some of our customers pay 5-10X of what they started with).
We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning&nbsp;customer retention&nbsp;and making them&nbsp;true fans of BiteSpeed&nbsp;while also&nbsp;listening to customer feedback&nbsp;to form a pipe of customer insights for our product team.

What you’ll do
<ul>
<li>Your core job is to&nbsp;own our customer relationships, make them successful and fans of BiteSpeed.</li>
<li>Tracking product adoption&nbsp;for our enterprise customers, ensuring they are getting maximum value leading to&nbsp;upsells and expansion revenue.</li>
<li>Becoming a&nbsp;trusted product advisor&nbsp;for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.</li>
</ul>

What makes you a good fit
<ul>
<li>You care about delivering a&nbsp;service experience that parallels a Michelin star Italian restaurant.</li>
<li>You&nbsp;genuinely like helping people&nbsp;and making them successful.</li>
<li>You are an engineering graduate and have&nbsp;1+ years of work experience&nbsp;in B2B customer success.</li>
<li>You have a&nbsp;genuine interest in conversations&nbsp;with people from different backgrounds to learn about their lives.</li>
</ul>

Salary and Location
Location: Bangalore
Expected CTC: We pay on top of market standards with generous ESOPs for everyone in the team.

Our Purpose
At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we’re trying to create.

Our purpose is about why we’re here and what we care about:-
<ul>
<li>Personal Transformation</li>
<li>Wealth Creation</li>
<li>Winning Together</li>
</ul>

Our Values
Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.

We have 5 core values:-
<ul>
<li>Go Above And Beyond</li>
<li>Making Things Happen</li>
<li>Say It Like It Is</li>
<li>Progress Over Perfection</li>
<li>Don’t Take Yourself Seriously, Take Your Work Seriously</li>
</ul>

Perks &amp; Benefits
Small things we’ve done to ensure we take care of our wellness, learning &amp; keep things fun:-
<ul>
<li>Health Insurance -&nbsp;Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.</li>
<li>Quarterly Off-sites -&nbsp;Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).</li>
<li>Cult Fitness Membership -&nbsp;All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.</li>
<li>Personal Development -&nbsp;We sponsor courses, conference tickets, books on a case to case basis to ensure we’re constantly growing.</li>
<li>Salary In Advance -&nbsp;Trust first, by default. We pay out salaries in the first week of the month.</li>
</ul>