<div>At Arohana Tech Solutions, we are driven by a mission to elevate businesses through cutting-edge IT solutions. With a focus on innovation, scalability, and reliability, we provide tailored technology services that empower organizations to achieve their goals in an ever-evolving digital landscape. Our team of experts specializes in delivering comprehensive IT solutions, from strategy and implementation to ongoing support, ensuring that our clients stay ahead of the curve. At Arohana, we don’t just build solutions—we build partnerships for long-term success.</div>

Arohana Tech Solutions Private Limited

Certainly. Below is a clean, professional, and complete Job Description (JD) for a Senior ServiceNow Developer, incorporating all details you provided, structured for recruitment, client-facing, or internal hiring use.
Job Description Senior ServiceNow Developer Role Overview
The Senior ServiceNow Developer is responsible for providing end-to-end technical ownership of ServiceNow client implementations. In addition to performing hands-on development activities, this role leads solution design, ensures platform best practices, and is accountable for solution quality, performance, security, and maintainability across the implementation lifecycle.
The Senior Developer works closely with architects, functional leads, QA teams, and stakeholders to deliver scalable, compliant, and high-quality ServiceNow solutions with a strong focus on leveraging out-of-the-box (OOTB) functionality.
Key Responsibilities Technical Leadership &amp; Ownership
<ul>
<li>Lead the technical design and development of ServiceNow solutions using App Engine, Customer Service Management (CSM), and Field Service Management (FSM) components.</li>
<li>Own and maintain solution architecture, configuration standards, and coding guidelines.</li>
<li>Review and approve technical designs, scripts, integrations, and data models to ensure quality and alignment with ServiceNow best practices.</li>
<li>Provide technical guidance and mentorship to developers and integration specialists during development and defect resolution.</li>
<li>Participate in technical design discussions and provide feasibility analysis and effort estimations.</li>
</ul>
Configuration &amp; Development
<ul>
<li>Configure and customize ServiceNow applications, including forms, lists, UI Policies, UI Actions, workflows, and approvals.</li>
<li>Develop, test, and maintain Business Rules, Client Scripts, Script Includes, and other server-side/client-side scripts following ServiceNow best practices.</li>
<li>Build and enhance workflow automation using Flow Designer, including notifications and approval processes.</li>
<li>Support Service Portal configuration, widgets, and basic portal customizations.</li>
<li>Ensure maximum utilization of OOTB ServiceNow capabilities and minimize custom development.</li>
</ul>
Integrations &amp; Data Management
<ul>
<li>Assist in integration development using REST/SOAP APIs, outbound web services, and MID Server-based integrations.</li>
<li>Support data migration and integration design decisions.</li>
<li>Perform data migration activities, including data load validation, reconciliation, and post-migration defect fixes.</li>
</ul>
Testing, Release &amp; Deployment
<ul>
<li>Analyse, troubleshoot, and resolve defects identified during System Integration Testing (SIT) and User Acceptance Testing (UAT).</li>
<li>Coordinate with QA teams to ensure timely defect resolution during SIT/UAT cycles.</li>
<li>Perform unit testing and support defect fixes during release cycles.</li>
<li>Support release planning, cutover activities, deployments, and go-live support.</li>
<li>Manage update sets, deployments, and environment management across multiple ServiceNow instances.</li>
</ul>
Standards, Performance &amp; Compliance
<ul>
<li>Ensure adherence to coding standards, performance guidelines, security controls, and documentation practices.</li>
<li>Apply ServiceNow security concepts, including roles, ACLs, and access controls.</li>
<li>Support implementations in government or regulated environments, ensuring compliance with applicable standards and controls.</li>
</ul>
Required Skills &amp; Experience Technical Skills
<ul>
<li>Strong hands-on experience with:
<ul>
<li>ServiceNow App Engine</li>
<li>Customer Service Management (CSM)</li>
<li>Field Service Management (FSM)</li>
<li>Flow Designer</li>
<li>Business Rules &amp; Script Includes</li>
</ul>
</li>
<li>Strong working knowledge of JavaScript and ServiceNow Glide API.</li>
<li>Experience with ServiceNow integrations using REST/SOAP APIs and MID Server.</li>
<li>Knowledge of ServiceNow platform security, including roles, ACLs, and security best practices.</li>
<li>Experience with update sets, deployments, and environment management.</li>
<li>Practical experience delivering CSM module implementations.</li>
<li>Experience working in government or other highly regulated environments is a plus.</li>
</ul>
Soft Skills
<ul>
<li>Strong analytical, troubleshooting, and problem-solving skills.</li>
<li>Ability to mentor junior developers and guide technical teams.</li>
<li>Effective communication and collaboration skills with technical and non-technical stakeholders.</li>
<li>Strong documentation and quality-focused mindset.</li>
</ul>
Certifications (Mandatory)
<ul>
<li>ServiceNow Certified System Administrator (CSA)</li>
<li>ServiceNow Certified Implementation Specialist – Customer Service Management (CSM)</li>
</ul>
Additional Requirements
<ul>
<li>Hands-on experience with ServiceNow App Engine, CSM, and FSM modules.</li>
<li>Experience supporting full lifecycle implementations from design through go-live support.</li>
</ul>
This position is open to Local Singapore Citizens and Permanent Residents (PRs) only.